Airport Operations Officer

As an Airport Operations Officer at the City of Fort Worth, you'll be responsible for ensuring airport safety and security, providing excellent customer service, and acting as a first responder to emergencies. You'll monitor airside and landside activities, conduct inspections, and ensure compliance with FAA and Texas Department of Transportation regulations, making your role vital to maintaining safe airport operations.

To apply for the Airport Operations Officer position with the City of Fort Worth, you need an Associate Degree in Aviation Management or related field. While prior experience is not required, successful completion of training within your initial six-month probation period is necessary. Preferred qualifications include two years of airfield management experience and a Bachelor's Degree, which could give you an edge in the hiring process.

The training for Airport Operations Officers at the City of Fort Worth is designed to equip you with the essential knowledge and skills required for the role. Within the first six months, you'll learn about airport regulations, emergency response protocols, and operational compliance matters, ensuring you're ready to handle various situations on-site with confidence and expertise.

The work schedule for an Airport Operations Officer in Fort Worth is flexible and requires a willingness to work night shifts, weekends, and holidays, as the airport operates 24 hours a day, 365 days a year. This means being adaptable to variable hours, which provides a unique opportunity to experience the airport environment around the clock.

As an Airport Operations Officer with the City of Fort Worth, you’ll enjoy a comprehensive benefits package that includes 11 paid holidays, medical, dental, and vision coverage, paid time off, a pension plan, and professional development opportunities. These benefits support your well-being while making a positive impact on the community.

In an emergency, I would remain calm and assess the situation quickly. My priority would be to ensure the safety of all individuals on-site by following established emergency protocols. I'd be ready to coordinate with relevant agencies and direct others as needed, ensuring clear communication to mitigate the crisis effectively.

FAA regulations are crucial for maintaining safety and operational standards at every airport. I understand that compliance involves conducting regular inspections, following safety protocols, and accurately documenting all operations as per FAA requirements. Staying up-to-date with these guidelines is essential to avoid potential violations and ensure smooth airport functioning.

When handling a difficult customer interaction, I would start by actively listening to their concerns and showing empathy. My goal would be to understand their perspective while maintaining professionalism and composure. I'd work towards finding a satisfactory solution that adheres to airport policies while ensuring the customer feels valued and respected.

To ensure smooth airport operations, I would focus on effective communication among staff, timely inspections of facilities, and establishing clear procedures for incident responses. Regularly reviewing operational processes and training staff on compliance would also be key strategies to minimize disruptions and enhance overall safety.

I prioritize tasks by assessing urgency and impact on safety and customer service. I would create a list based on operational needs, focusing first on any compliance-related inspections and emergencies. Staying organized and using time management tools would help ensure that I address all responsibilities efficiently.

In my previous roles, I've actively interpreted and applied various regulations, ensuring compliance in day-to-day operations. This involved regularly reviewing documentation, educating team members on protocol adherence, and developing action plans for any compliance issues. My aim is always to understand the 'why' behind the regulations to implement them effectively.

To monitor construction projects effectively, I would regularly conduct site visits, ensuring all safety and compliance protocols are being followed. Coordination with project managers and contractors would be vital, as well as maintaining open lines of communication with airport staff to address any concerns promptly.

Customer service is vital in airport operations because it directly impacts the passenger experience. A welcoming and attentive approach can alleviate stress in travelers, especially during flight disruptions. By providing excellent customer service, we not only enhance individual experiences but also contribute to the airport's reputation and the overall satisfaction of the community.

As an Airport Operations Officer, I would conduct day and night inspections that include evaluating runway conditions, assessing signage and lighting, checking for maintenance needs, and ensuring that all areas comply with FAA and TxDOT regulations. This ensures that every aspect of the airport operates safely and efficiently.

If a compliance violation is reported, I would first investigate the situation to gather all relevant facts. After assessing the severity, I would document the incident and communicate it with the appropriate authorities to address the violation promptly. My focus would be on rectifying the issue and preventing future occurrences through improved training and procedures.