Medical Office Receptionist - job 1 of 23
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY: $18.25 - 19.25/hour
LOCATION: The office is located at 34650 N. US Highway 19 Suite 206, Palm Harbor, FL 34683
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Average salary estimate
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Are you ready to kick-start your career as a Medical Office Receptionist at LifeStance Health in sunny Palm Harbor, FL? In this dynamic role, you’ll be at the heart of our front office operations, ensuring that both in-person and remote patients receive the top-notch customer service they deserve. You’ll manage daily activities, from preparing patient paperwork to ensuring that every detail is perfect for their visit. The office environment is all about positivity and collaboration, and as part of our team, you’ll contribute to creating a culture that values engagement and connection. Your day will also involve answering patient queries, managing schedules, and assisting with telehealth access, so great communication skills and a warm demeanor are essential. Enjoy competitive hourly pay and comprehensive benefits, including medical, dental, vision, and even a 401k match to help you save for the future. At LifeStance Health, we believe in supporting our employees, offering paid time off, holiday pay, and an Employee Assistance Program to ensure you maintain a great work-life balance. If you’re someone who thrives in a busy environment and is passionate about patient care, we’d love to see your application!
LifeStance is a leading mental healthcare company committed to providing evidence-based, medically driven treatment services for children, adolescents, and adults across the US.
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