The Product Specialist at Lithia Nissan of Clovis is primarily responsible for assisting customers in finding the right vehicle to fit their needs. Duties include providing product information, showcasing vehicles, and negotiating sales. Additionally, you'll build lasting relationships with customers, ensuring a smooth purchasing experience from start to finish.

To apply for the Product Specialist role at Lithia Nissan of Clovis, candidates should have at least one year of automotive sales experience. Strong negotiation and communication skills are essential, as well as a detail-oriented, results-driven mindset. A high school diploma or equivalent, and the ability to engage with customers enthusiastically, is also required.

At Lithia Nissan of Clovis, we are committed to ongoing training and development for our Product Specialists. This may include workshops, mentorship programs, and access to our Lithia Learning Center, ensuring you stay informed about the latest vehicles and sales techniques, which helps you excel in your role.

Product Specialists at Lithia Nissan of Clovis have an exciting earning potential, with monthly commission opportunities ranging from $5K to $20K. In addition to salary, there are bonus opportunities based on individual units sold and manufacturer agreements, allowing driven individuals to significantly boost their earnings.

As a Product Specialist at Lithia Nissan of Clovis, you can expect a comprehensive benefits package that includes competitive pay, medical, dental, and vision plans, paid holidays and PTO, short- and long-term disability coverage, life insurance, a 401(k) retirement plan, employee stock purchase options, and vehicle purchase discounts.

Handling customer objections as a Product Specialist involves active listening and empathy. Acknowledge their concerns, ask clarifying questions, and then present solutions that highlight the benefits of your vehicle while reiterating how it meets their needs.

Building rapport with customers starts with creating a welcoming atmosphere. Engage customers with genuine conversation, find common interests, and maintain eye contact. Show that you value their time and opinions, which encourages trust and leads to stronger relationships.

To stay informed about the automotive industry and product offerings, follow industry news sources, attend training sessions, and participate in dealership meetings. This knowledge allows you to provide customers with accurate information and demonstrate expertise.

Turning a dissatisfied customer into a happy one involves patience and dedication. Share an example where you took the time to understand their issue, proposed solutions, and followed up to ensure their satisfaction, showcasing your commitment to service.

Discuss what fuels your passion for automotive sales, such as the thrill of helping customers find the perfect vehicle, the dynamic nature of sales, or your drive for meeting and exceeding targets. Showcase your enthusiasm for the industry and connection with customer needs.

Prioritizing tasks during busy sales days involves effective time management and delegating responsibilities when applicable. Share strategies like creating a to-do list, focusing on customer interactions first, and addressing administrative tasks during downtime.

Mention experience with CRM software, inventory management systems, or vehicle database platforms that help streamline sales processes. Highlight your adaptability to learn new tools as technology in the automotive industry evolves.

Approach learning about new vehicle models by reviewing specifications, attending training sessions, and utilizing resources provided by the manufacturer. Engage with your team to share insights and learn collaboratively, ensuring you're well-informed for customer interactions.

Discuss setting realistic goals, monitoring progress, and staying motivated through tracking your results. Share techniques for enhancing your sales skills and emphasize the importance of customer satisfaction, which ultimately leads to achieving and surpassing targets.

Express your interest in Lithia Nissan of Clovis by highlighting their reputation, values, and opportunities for career growth. Mention enthusiasm for being part of a Fortune 500 company and contributing to a positive team culture that prioritizes customer experience.