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Title and Registration Specialist I - job 1 of 2

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Dealership:

L0642 North Central Finance Center

Title and Registration Specialist I

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.

The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.

Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)

Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Be comfortable working directly with customers when needed to resolve registration/title issues
- Have effective strategies to diagnose and resolve issues in a timely manner
- Communicate effectively with customers through chat, phone, and CRM/email
- Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration/title issues
- Have effective strategies to diagnose and resolve issues in a timely manner
- Communicate effectively with customers through chat, phone, and CRM/email
- Answer Customer questions regarding the Purchase paperwork
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
Additional work and tasks as needed

Skills and Qualifications

Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
High school diploma preferred
1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred

Competencies

Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Title and Registration Specialist I, Lithia

If you have a passion for helping customers navigate the world of vehicle purchases and registrations, you might be the perfect fit for the Title and Registration Specialist I position at Suburban Subaru in Troy, MI! As a vital part of the North Central Finance Center, this role allows you to engage with various LAD business channels, ensuring every customer's vehicle purchase journey is seamless. You'll be responsible for handling the intricacies of title and registration paperwork, verifying documents for accuracy, and submitting them to the appropriate government agencies. Your attention to detail will shine as you research and resolve any issues that arise with titles or registrations, ensuring timely and precise handling to maintain customer satisfaction. We value proactive communication, and in this role, you’ll interact directly with customers and government personnel to find solutions efficiently. If you thrive in a collaborative environment, enjoy problem-solving, and want to contribute to a team that values integrity and accountability, this could be your chance to join a company that offers excellent benefits, including competitive pay, medical plans, and employee discounts. Step into a role that not only enhances your professional growth but also makes a difference in people's lives as they embark on their vehicle ownership journey.

Frequently Asked Questions (FAQs) for Title and Registration Specialist I Role at Lithia

What are the main responsibilities of the Title and Registration Specialist I at Suburban Subaru?

As a Title and Registration Specialist I at Suburban Subaru, your main responsibilities include coordinating customer vehicle purchases, verifying accuracy of title and registration documents, and ensuring timely submission with government agencies. You'll also handle any issues regarding titles or registrations that may arise during the process, providing excellent customer service along the way.