Social Media Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are: . Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

As our Social Media Coordinator, you'll be a critical piece of our social media team and will assist in keeping our content organized, engaging, and aligned with our overall brand strategy. You'll also be highly involved with community management across our social media accounts, and will work closely with the broader Public Relations team by assisting with media events, photo shoots, and day-to-day operations. This role is ideal for an exceptionally organized individual who is passionate about hospitality and social media.

Who You Are:

• A relationship builder with strong interpersonal skills - with a strong focus on guest service

• A self-starter with strong time management skills and the ability to manage and prioritize responsibilities and meet deadlines

• A quick-thinking individual with the ability to thrive in a collaborative, dynamic team environment and work on multiple projects simultaneously

• A team player who is willing to work a flexible schedule, including weekends and holidays, as assigned

• A polished professional who will adhere to campus grooming and dress code standards and comply with all safety protocols and campus policies - and who is able to act swiftly and in accordance with emergency procedures

What You Will Do :

• Content Creation: Creates, curates, and schedules eye-catching social media content in accordance with brand standards and guidelines

• Channel Optimization: Assists in maintaining the organization's public image through social media platforms

• Partner Communications: Collaborates with other departments and external partners to align social media efforts with broader organizational objectives

• Social Media Reporting: Works with the Social Media Strategist and Social Media Manager to analyze social media metrics and determine campaign effectiveness

• Community Engagement: Assists with community engagement efforts across multiple social media sites and liaises directly with hotel teams to escalate and resolve guest service issues

• Influencer Vetting: Assists in vetting and responding to inbound influencer inquiries

• Collaboration: Collaborates effectively with team members to ensure social media content meets business quality standards

• Administrative Support: Maintains photography library, develops and maintains digital filing system, and writes and distributes correspondence

• Event/Photo shoot support: Supports promotional efforts for hotel-based special events and assists with photo and video shoots on property

• Other Duties: Supports broader Public Relations/Comms team initiatives as assigned

Your Experience Includes:

• Degree in public relations, communications, marketing, advertising, journalism, or related field preferred

• Minimum of 2 years relevant work experience, preferably in hospitality or travel or in a social media-focused role

• Proficiency in Microsoft Word, Excel, and PowerPoint

• Excellent working knowledge of Facebook, Instagram, X, and LinkedIn

• Experience using social media editing tools - like Canva and Photoshop - and social media marketing tools - like Sprout Social, Pixlee, and Sprinklr - a plus

• Experience with photography, camera equipment and photo editing software a plus