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Merchandising ASM

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store Manager, this means:
• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store.

The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.  Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For
• Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
• Bachelor's degree in related field.
• 5 years of experience leading service associates in a retail or consumer service industry.
• 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Pay Range: $60,000.00 - $100,000.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

  • Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Average salary estimate

$80000 / YEARLY (est.)
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$60000K
$100000K

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What You Should Know About Merchandising ASM, Lowes

As a Merchandising Assistant Store Manager at Lowe's in Fairview Heights, Illinois, you'll play a vital role in ensuring our customers enjoy a fantastic shopping experience every time they visit. Your day-to-day will include managing and leading a dedicated team of associates, anticipating customer needs, and planning for sales spikes to make sure the store is always stocked with the right products. You'll conduct safety assessments to ensure our store remains a safe place to work for everyone. Collaborating with fellow leaders, you'll develop strategies to meet customer demands and enhance overall service, sales, and operational goals. During busy times, you may take on full leadership responsibilities for the store, making your leadership skills even more essential. With a commitment to empowering your team and maintaining a clean, safe, and well-stocked store, your contributions will directly influence our customers' satisfaction and our store's success. Be prepared to be active, as this position requires a mix of physical tasks including standing for extended periods and lifting products. Whether you're managing daily operations or helping train your colleagues, this dynamic role will keep you engaged and invested in our collective success at Lowe's. Ready to step up your retail career? Join us and make an impact!

Frequently Asked Questions (FAQs) for Merchandising ASM Role at Lowes
What are the primary responsibilities of a Merchandising Assistant Store Manager at Lowe's?

The primary responsibilities of a Merchandising Assistant Store Manager at Lowe's include leading a team of associates to provide excellent customer service, managing daily store operations, ensuring proper inventory levels to meet customer demand, and conducting safety assessments. You'll anticipate customer traffic and adjust staffing levels as needed while collaborating with other store leaders to achieve operational efficiency and sales goals.

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What qualifications are required for the Merchandising Assistant Store Manager position at Lowe's?

To qualify for the Merchandising Assistant Store Manager position at Lowe's, candidates should have at least 2 years of experience in leading a retail team and 3 years of experience in a fast-paced environment. Additionally, experience in managing daily operations and using Microsoft Office Suite is required. Preferred qualifications include a Bachelor's degree and background knowledge of home improvement products.

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What kind of training and development opportunities does Lowe's offer to Merchandising Assistant Store Managers?

Lowe's provides extensive training and development opportunities for Merchandising Assistant Store Managers, including cross-training assignments in different areas of the store, leadership workshops, and skills development programs. Associates can enhance their skills and knowledge of various product categories, ultimately preparing them for future leadership roles within the company.

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Does the Merchandising Assistant Store Manager position at Lowe's require travel?

While the Merchandising Assistant Store Manager position at Lowe's generally does not involve regular travel, there may be occasions where you need to travel for meetings, training sessions, or to support nearby stores, giving you opportunities to network and learn from a wider team.

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What benefits can I expect as a Merchandising Assistant Store Manager at Lowe's?

As a Merchandising Assistant Store Manager at Lowe's, you'll receive a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, a 401(k) retirement plan with company match, education support programs including tuition assistance, and employee discounts. Moreover, Lowe's fosters a supportive work environment to promote both personal and professional growth.

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Common Interview Questions for Merchandising ASM
How do you ensure your team maintains high levels of customer service?

To ensure high customer service levels, I prioritize consistent training and communication with my team, setting clear expectations, and regularly acknowledging individual efforts and achievements. I also encourage feedback from customers and team members to continually improve the service experience.

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Can you describe a time when you had to handle a customer complaint?

When handling a customer complaint, I always focus on listening actively to the customer's concerns and validating their feelings. I then offer solutions, whether it’s a replacement, refund, or simply a prompt response to their issue. Following up afterwards ensures customer satisfaction and builds trust.

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What strategies do you use to manage inventory effectively?

Effective inventory management starts with understanding customer trends and sales data. I use this information to forecast needs, set reorder points, and collaborate with the team to regularly check stock levels. Implementing efficient stock rotation practices helps minimize waste and keep our shelves ready.

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How do you approach team development and training?

I believe in a hands-on approach to team development. I prioritize identifying each associate's strengths and areas for growth, providing tailored training that focuses on their developmental needs while encouraging them to take on new challenges and responsibilities.

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What does a successful merchandising plan look like to you?

A successful merchandising plan involves thorough market research, understanding customer preferences, strategic product placements, and timely execution. It should aim to create an engaging shopping experience while maximizing sales and meeting customer needs effectively.

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How would you handle a situation where your team is underperforming?

If my team is underperforming, I would first analyze the root causes without assigning blame. I would hold individual meetings to discuss their challenges, offer additional support or training, and set clear, achievable goals together to inspire improvement.

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Can you provide an example of how you managed sales spikes effectively?

During sales spikes, I prioritize effective communication and resource management. For example, I would review sales forecasts, adjust schedules to ensure we have enough staff, and monitor inventory levels closely to restock items quickly based on customer demand.

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How do you ensure compliance with safety regulations in the store?

Ensuring compliance with safety regulations is a team effort. I conduct regular safety walks, provide training on safe work practices, and encourage associates to report unsafe conditions. Leading by example and fostering a culture of safety helps keep our store secure.

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What tools and technologies do you find most useful for managing store operations?

I find tools like inventory management systems, scheduling software, and data analytics applications highly valuable for managing store operations. Familiarity with technologies used in retail helps streamline processes and improves overall efficiency.

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As a Merchandising Assistant Store Manager, how do you stay motivated and inspire your team?

Staying motivated involves setting personal goals and continuously finding ways to challenge myself. To inspire my team, I lead with passion, celebrate successes, create a positive workspace, and share our vision, helping them see how their roles contribute to the bigger picture.

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Full-time, on-site
DATE POSTED
March 29, 2025

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