Job details

Aesthetics Client Services Manager

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Aesthetics Client Services Manager - (must be UK Resident)

Company Overview

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.

Job Summary

We're seeking a talented and results-driven Client Services Manager to act as the primary point of contact for our clients/clinics. The ideal candidate will have excellent communication, organisational, and project management skills, ensuring that client projects are delivered on time, within budget, and exceed expectations. This position is remote, offering flexibility and autonomy.

Key Responsibilities

Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
Project Planning & Execution: Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery.
Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.
Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.

Qualifications

Experience: Minimum of 2 years of experience in client services, account management, or a project management role. Experience in digital marketing or the medical aesthetics industry is a plus but not essential.
Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
Client-Focus: Passionate about delivering exceptional client experiences.
Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment.

Preferred Qualifications

3 years in a Marketing Agency environment
Medical Aesthetics experience
Experience with CRM systems (e.g., HubSpot, ClickUp)

Competitive salary commensurate with experience ranging from £32k to £36K PA - subject to a successful probation
Comprehensive benefits package:

28 holiday days (excluding Public Holidays)
Health insurance
Team event away days
Flexible working hours
Pension contributions

Opportunities for professional development

Average salary estimate

$34000 / YEARLY (est.)

min

max

$32000K

$36000K

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What You Should Know About Aesthetics Client Services Manager, LTF DESIGN & MARKETING LTD

If you're looking for a role that combines your passion for client management with the exciting world of digital marketing, then the Aesthetics Client Services Manager position at LTF Digital is just for you! As a top digital marketing agency that specializes in the medical aesthetics industry, LTF Digital is dedicated to helping clinics and practitioners engage with patients and grow their brands. In this role, you'll be the primary point of contact for our clients, building strong relationships and ensuring their needs are met. You'll manage projects from start to finish, coordinating with design, content, and marketing teams to deliver on time and within budget. We value communication, so regular updates and reports to clients will be part of your routine. Problem-solving skills will come in handy as you address any challenges that arise and implement improvements to enhance client experiences. Remote work provides you with the freedom to manage your own time effectively while delivering exceptional service to our clients. With at least 2 years of experience in client services or project management, you’ll thrive in our dynamic environment. LTF Digital offers not only competitive salaries between £32k and £36k PA but also a comprehensive benefits package including health insurance, holiday days, and opportunities for professional development. Here, your contributions will be valued, and you’ll play a significant role in shaping the future of our clients' success. Join us and make a difference!

Frequently Asked Questions (FAQs) for Aesthetics Client Services Manager Role at LTF DESIGN & MARKETING LTD

What are the key responsibilities of an Aesthetics Client Services Manager at LTF Digital?

As an Aesthetics Client Services Manager at LTF Digital, your key responsibilities include managing client relationships, planning and executing projects, providing communication and reporting support, solving problems, collaborating with internal teams, and driving continuous improvement in service delivery.