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Chief Revenue Officer

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

Position Overview

The Chief Revenue Officer (CRO) will be a key member of our executive team, responsible for leading our customer engagement strategies and maintaining exceptional service levels across our major accounts. This role requires a strategic leader who can drive customer success outcomes, influence customer lifetime value, boost satisfaction and retention rates, and spearhead our sales efforts to maximize revenue growth and market penetration, particularly through expansion within existing clients.

Job Type: Full-time

FLSA Status: Exempt

Schedule: Monday to Friday

Remote position with occasional quarterly travel for leadership meetings.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Essential Functions

  • Develop and maintain strong relationships with key stakeholders at our top enterprise accounts to ensure alignment with their needs and our strategic objectives.
  • Collaborate with the CEO to understand and implement overarching company strategies, adapting them to suit client-specific requirements.
  • Lead the company's sales efforts by setting ambitious targets, crafting effective strategies, and steering the Sales team towards achieving these goals through targeted training and performance monitoring, thereby driving revenue growth and expanding market presence.
  • Oversee the customer success team, ensuring they are fully equipped and motivated to deliver top-tier support and drive client success, including the patient success journey. 
  • Represent the voice of the customer within the executive team, influencing product, marketing, and sales strategies based on customer insights.
  • Collaborate with cross-functional teams to align on customer goals and integrate customer-focused strategies throughout our business processes.
  • Drive initiatives that transform major clients into strong advocates of our company, enhancing brand reputation and facilitating long-term business growth.
  • Serve as a senior point of contact for critical client issues, orchestrating solutions that are timely and effective, ensuring client satisfaction and retention.
  • Analyze client feedback and market trends to recommend improvements or new strategies to the executive team..

Education and Experience

  • Proven experience as a CRO or in a similar leadership role within the healthcare or tech industry.
  • Experience managing customer relationships with large, complex organizations.
  • Leadership experience, with a focus on team development and organizational growth.

Required Skills

  • Exceptional interpersonal and communication skills, with a track record of building relationships with key stakeholders.
  • Strategic thinker with a strong ability to convert complex plans into executable, client-centric strategies.
  • Strong understanding of digital health markets and customer success principles.

Physical requirements

  • Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
  • Prolonged periods of standing, sitting at the desk and working on a computer
  • Must be able to hear, speak, call and virtually meet

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Employee Wellness Program

Work Environment
Work-from-home, remote environment 

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification.  The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required.  All employees may be required to perform duties outside their normal responsibilities from time to time, as needed.  With the evolution of the organization and this role, the responsibilities of this position may change at any time.

What You Should Know About Chief Revenue Officer, Lumata Health

Join Lumata Health as our Chief Revenue Officer (CRO) and play a pivotal role in changing the landscape of chronic eye care! At Lumata, we are on a mission to prevent blindness by improving management of conditions like glaucoma and diabetic retinopathy through our innovative Intelligent Engagement Platform. As the CRO, you'll be at the forefront of our customer engagement strategies, forming crucial relationships with key stakeholders and guiding our sales efforts to drive revenue growth. This position requires a strategic mind capable of influencing customer success outcomes and enhancing client relationships, maximizing their lifetime value with us. You will collaborate directly with our CEO to adapt overarching company strategies, ensuring they meet client-specific needs. Leading our sales team means setting ambitious targets and crafting effective strategies, while also empowering our customer success team to provide top-tier support for our clients. Your insights will shape our product, marketing, and sales strategies as you represent the voice of the customer at the executive level. If you're passionate about healthcare technology and have experience in strategic leadership, we can't wait to hear from you. Embrace the opportunity to help others live healthier lives while enjoying a flexible, remote work environment that prioritizes your well-being and career growth!

Frequently Asked Questions (FAQs) for Chief Revenue Officer Role at Lumata Health
What are the responsibilities of a Chief Revenue Officer at Lumata Health?

As the Chief Revenue Officer at Lumata Health, your key responsibilities include leading customer engagement strategies, overseeing sales efforts, and managing relationships with major accounts. You will collaborate closely with the CEO to implement company strategies while driving revenue growth and ensuring exceptional service levels. Furthermore, you'll oversee the customer success team to ensure they can deliver high-quality support, thereby enhancing client satisfaction and retention rates.

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What qualifications are needed for the Chief Revenue Officer position at Lumata Health?

Qualifications for the Chief Revenue Officer position at Lumata Health include proven leadership experience in a similar role within the healthcare or technology sector. Strong interpersonal and communication skills are essential, along with a strategic mindset and the ability to develop client-centric strategies. Previous experience managing customer relationships with large organizations is also highly valued, as is knowledge of digital health markets and customer success principles.

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What skills are essential for a successful Chief Revenue Officer at Lumata Health?

To excel as a Chief Revenue Officer at Lumata Health, you need exceptional communication and interpersonal skills to build relationships with stakeholders. A strategic mindset is crucial to turn complex plans into actionable strategies focused on client success. Additionally, understanding the nuances of digital health and a commitment to customer engagement are vital skills that will aid you in driving Lumata's mission forward.

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What is the work environment like for the Chief Revenue Officer at Lumata Health?

The work environment for the Chief Revenue Officer at Lumata Health is entirely remote, providing flexibility and the convenience of working from home. Regular team meetings ensure communication and collaboration amongst the team. Lumata promotes a culture of trust, inclusivity, and support, allowing you to balance work and personal life while contributing positively to the mission of preventing blindness.

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How does Lumata Health prioritize employee wellness for the Chief Revenue Officer role?

Lumata Health prioritizes employee wellness by offering competitive benefits such as medical insurance, paid holidays, and a flexible schedule for the Chief Revenue Officer role. The company fosters a supportive remote work environment focused on collaboration, continuous learning, and recognition, ensuring that employees feel valued and engaged, which is essential for their health and happiness.

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Common Interview Questions for Chief Revenue Officer
Can you describe your approach to developing customer engagement strategies as a Chief Revenue Officer?

In answering this question, emphasize your strategic vision and understanding of customer needs. Describe how you would analyze client feedback and market trends to craft initiatives that resonate with clients, ensuring that they not only meet but exceed expectations. Highlight your collaborative approach with cross-functional teams to ensure a unified strategy.

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How do you measure the success of customer engagement initiatives?

Discuss metrics such as customer satisfaction scores, retention rates, and customer lifetime value. Explain how you implement regular evaluations of these metrics to assess the effectiveness of your strategies and make necessary adjustments to improve outcomes and drive revenue growth.

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What strategies would you adopt to drive revenue growth within existing accounts?

Outline your methodology for deepening relationships with current clients, such as conducting regular check-ins and personalized engagement. Discuss the importance of understanding their evolving needs and representing those insights back to your team to deliver products and services that align with client goals.

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How do you handle client dissatisfaction or escalation of issues?

Detail your approach to addressing client concerns proactively by emphasizing open communication and swift response times. Highlight the importance of understanding the root cause of dissatisfaction and involving relevant stakeholders to develop effective solutions, thus ensuring client trust and retention.

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Describe your experience in leading a sales team and fostering a culture of high performance.

Illustrate your leadership experience by sharing successful strategies you've implemented to motivate sales teams. Discuss the importance of setting clear targets, providing training, and regularly recognizing achievements to foster an energized culture focused on driving success.

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How can you represent the voice of the customer at the executive level?

Explain your commitment to gathering client insights and experience that inform product and marketing strategies. Emphasize your role as a liaison between clients and the executive team, ensuring that decisions made reflect the needs of those you serve.

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What steps do you take to align sales and customer success teams?

Focus on your collaborative approach to create synergy between sales and customer success teams by establishing shared goals and frequent communication. Discuss tools and practices that facilitate this alignment, ensuring everyone understands their contributions to enhancing the customer experience.

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Can you provide an example of a successful initiative you led in your previous role?

Share a specific case where you implemented a successful strategy that resulted in increased revenue or customer satisfaction. Use metrics to demonstrate impact and elaborate on your thought process and execution that led to that success.

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Describe how you would approach establishing partnerships with external stakeholders.

Discuss the importance of building mutually beneficial relationships, focusing on communication and aligning interests. Explain how you would identify key stakeholders and use your interpersonal skills to foster these partnerships, leveraging them for greater company success.

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What do you believe are the most important qualities of a Chief Revenue Officer?

Share your insights on the essential traits of a successful Chief Revenue Officer, such as strategic leadership, customer-centric thinking, strong communication skills, and resilience. Explain how these qualities enable effective management of both internal teams and external relationships.

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DATE POSTED
January 10, 2025

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