Product Support Technician – Aerial Work Platforms
Description
At Matthews Motors (a Dealer for Cela Platforms), we provide services of advanced aerial work platforms and access solutions. Our equipment is trusted around the world for its safety, reliability, and performance—helping industries from construction to utilities get the job done at height.
We’re growing, and we’re looking for a technically inclined, hands-on technician to support the manufacture Product Manager in both field operations and product quality.
What You’ll Do
As a Technician, you'll gain end-to-end exposure to how high-performance access equipment is maintained, repaired and improved. You'll work closely with the Product Manager on a range of tasks—from technical documentation and site inspections to hands-on support with product testing and installation.
- Supporting on-site inspections, installations, and customer demonstrations—often at height.
- Conducting basic diagnostics, maintenance, and repairs on machines, with training provided.
- Operating and transporting equipment safely, including driving a pickup truck with trailer.
- Performing administrative tasks including email correspondence and report preparation using Microsoft Office.
- Preparing and reviewing technical documents, specifications, and test reports.
- Collaborating with engineering, logistics, and customer support teams.
- Attending product training sessions to expand your technical knowledge and certification base.
- Assisting with product development tasks including prototyping, quality checks, and feedback gathering.
Requirements
What You Bring
We’re looking for someone with a can-do attitude and a willingness to grow. You don’t need years of experience—we’ll train the right candidate—but you do need to be reliable, proactive, and eager to work with mechanical systems and equipment in real-world environments.
Requirements:
- Comfortable working at heights (up to 140ft) and in outdoor conditions.
- Valid driver’s license with the ability to drive a pickup and trailer.
- Familiarity with basic tools and a mechanical mindset.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Strong communication skills and a team-player mentality.
- Willingness to travel to worksites as needed.
Nice to Have:
- Prior experience in field service, construction, or equipment maintenance.
- Exposure to aerial platforms, lifting systems, or heavy machinery.
- Technical training, certification, or trade school background
Average salary estimate
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At Matthews Motors, a proud dealer for Cela Platforms, we are passionate about providing top-of-the-line aerial work platforms and access solutions that our customers rely on for safety and efficiency. We’re thrilled to welcome a Product Support Technician to our team in Augusta, Georgia, as we continue to expand our operations! This role is perfect for those who have a knack for mechanics and a curious mind, as you’ll be working closely with our Product Manager in both the field and with product quality. You’ll enjoy hands-on experiences including on-site inspections, equipment installations, and demonstrations—often at impressive heights! You can expect to roll up your sleeves for basic diagnostics and repairs, all while receiving training to boost your skill set. Plus, you’ll operate and transport equipment safely, and dive into administrative tasks like email correspondence and report preparation using Microsoft Office. The journey doesn’t stop there; attending product training sessions will help you master your technical knowledge, and you’ll have the chance to assist during product development, gathering invaluable feedback along the way. If you’re someone who thrives in a fast-paced environment and is eager to learn and grow, we invite you to be a part of our journey in transforming the way industries tackle height-related challenges.
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