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DES - IWSC - Nepean

Company Description

Who we are:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. 

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

We are seeking a dedicated and compassionate DES - InWork Support Coach to join our team in Penrith and surrounding suburbs, Australia. As part of our Disability Employment Services program, you will play a crucial role in supporting job seekers with disabilities in the Canterbury Bankstown area, helping them achieve their employment goals and maintain long-term success in the workplace.

  • Provide personalized coaching and support to job seekers with disabilities, assisting them in overcoming barriers to employment
  • Develop and implement tailored employment plans for each client, considering their unique skills, abilities, and career aspirations
  • Conduct regular check-ins with employed clients to ensure job retention and address any workplace challenges
  • Collaborate with local employers to identify suitable job opportunities and promote inclusive hiring practices
  • Assist clients with job search activities, including resume writing, interview preparation, and job application processes
  • Maintain accurate and up-to-date client records, progress reports, and program documentation
  • Liaise with community organizations, healthcare providers, and other stakeholders to ensure comprehensive support for clients
  • Stay informed about local job market trends and employment opportunities in the Canterbury Bankstown area
  • Advocate for clients' rights and needs in the workplace, promoting a supportive and inclusive work environment

Qualifications

  • Strong communication and interpersonal skills, with the ability to build rapport with diverse clients
  • Excellent case management experience and organizational abilities
  • Fluency in English (knowledge of Mandarin and Cantonese language is a plus)
  • Proficiency in Microsoft Office suite and familiarity with case management software
  • Demonstrated experience in job search techniques and resources
  • Understanding of the local job market and employment trends in the Canterbury Bankstown area
  • Knowledge of disability support services and resources available in the community
  • Empathetic and patient approach, with a genuine commitment to helping others succeed
  • Ability to work independently and as part of a team in a fast-paced environment
  • Valid driver's license and access to a reliable vehicle may be required for travel within the service area

Additional Information

What we will give you:

  • On the job training as well as ongoing career development and national opportunities;  
  • Access to MedHealth Academy including your own professional development plan, inclusive of individual training and mentoring; 
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply 
  • Job stability and guaranteed full-time hours; 
  • Achievable quarterly incentive scheme; 
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.  

 

APPLY NOW 

If this sounds like the role for you, please select the ‘Apply for this job’ button to upload your resume. You can also find out more about atWork Australia here: www.atworkaustralia.com.au 

A fantastic place to work. 

atWork Australia strives to create a working environment that is supportive, friendly and focused on everyone working together as a team. We foster a fun yet high-performing culture, where we work together, collaborate, and help each other thrive. 

A passion for helping people. 

We put our clients, the people we support, at the center of all we do and don’t stop until they find a lasting and fulfilling job. If you have passion for helping people, the drive to successfully advocate for others, and a willingness to build relationships, applying for a role as a Job Coach might be your best move yet.  

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About DES - IWSC - Nepean, Medhealth

atWork Australia is on the lookout for a passionate and driven DES - InWork Support Coach to join our team in Penrith, Australia! If you're someone who loves to motivate and empower others, this role is perfect for you. You'll play a crucial role in supporting job seekers with disabilities in the Canterbury Bankstown area, guiding them to reach their employment goals. Imagine working closely with diverse individuals, understanding their unique skills and aspirations, and helping them craft personalized employment plans. From conducting regular check-ins to celebrating their successes, you'll be their go-to support in overcoming workplace challenges. Collaboration is key, as you'll connect with local employers to promote inclusive hiring and explore job opportunities tailored for our clients. Plus, with your expertise, you'll assist them through job searches, from crafting standout resumes to nailing interviews! But that's not all—stay connected with community organizations and healthcare providers to ensure the best support for those you assist. Embrace the chance to advocate for clients' rights and foster inclusive environments. If you’re excited about this unique opportunity with atWork Australia, apply now and join a fore-thinking team that truly believes in work’s potential for everyone!

Frequently Asked Questions (FAQs) for DES - IWSC - Nepean Role at Medhealth
What are the primary responsibilities of a DES - InWork Support Coach at atWork Australia?

As a DES - InWork Support Coach at atWork Australia, you'll focus on providing personalized support to job seekers with disabilities. Your main tasks will include creating tailored employment plans, conducting regular check-ins to ensure job retention, guiding clients through job search processes, and advocating for their needs in the workplace.

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What qualifications do I need to apply for the DES - InWork Support Coach position at atWork Australia?

To qualify for the DES - InWork Support Coach role at atWork Australia, you should possess strong communication skills, excellent organizational abilities, and experience in case management. Familiarity with job search techniques, an understanding of local job market trends, and a genuine commitment to helping individuals succeed are also essential.

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How does atWork Australia support the ongoing development of a DES - InWork Support Coach?

atWork Australia values continuous learning and offers its DES - InWork Support Coaches on-the-job training and access to a professional development plan through MedHealth Academy. You can even pursue a Certificate IV in Employment Services, ensuring your skills and knowledge grow alongside your career.

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What skills are important for a DES - InWork Support Coach at atWork Australia?

Important skills for the DES - InWork Support Coach role at atWork Australia include excellent interpersonal communication, empathy, and the ability to foster rapport with diverse clients. Organizational abilities and fluency in job search techniques will greatly enhance your effectiveness in this role.

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What benefits does atWork Australia offer to DES - InWork Support Coaches?

DES - InWork Support Coaches at atWork Australia enjoy a range of benefits, including guaranteed full-time hours, job stability, and access to various perks like health insurance discounts, paid parental leave, and an achievable quarterly incentive scheme.

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Common Interview Questions for DES - IWSC - Nepean
How would you approach developing an employment plan for a client with disabilities?

When developing an employment plan for a client with disabilities, it's important to initially conduct a comprehensive assessment of their skills, interests, and goals. I would collaborate with the client to identify potential job opportunities that suit their abilities and provide necessary resources to overcome barriers they might face.

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Can you describe a time when you successfully helped someone overcome a workplace challenge?

Certainly! In my previous role, I assisted a client struggling with anxiety in the workplace. Through regular check-ins, we developed coping strategies and communication techniques with their employer, ultimately leading to a positive work environment and successful job retention. This reinforced my belief in the power of support and advocacy.

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What strategies would you use to motivate job seekers with disabilities?

To motivate job seekers with disabilities, I focus on building their confidence by celebrating small successes and recognizing their strengths. Providing constructive feedback and personalized support during the job search process helps keep them engaged and motivated towards achieving their career goals.

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How do you stay informed about local job market trends?

I stay informed about local job market trends by actively networking with community organizations, attending industry events, and keeping up with labor reports. This information allows me to provide informed advice to clients and help them find relevant job opportunities.

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What is your understanding of inclusive hiring practices?

Inclusive hiring practices involve creating an environment that welcomes applicants from diverse backgrounds, including those with disabilities. This can include reasonable accommodations during the interview process, assessing candidates based on their skills rather than disabilities, and fostering a supportive workplace culture.

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How do you handle conflicts between a client and their employer?

In handling conflicts between a client and their employer, I prioritize open communication. I would listen to both sides, facilitate a meeting if needed, and work towards a resolution that addresses the client's concerns while also considering the employer's perspective.

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What methods do you use to maintain accurate client records?

I use structured case management software to maintain accurate client records, ensuring that I consistently update progress reports and document interactions. This system helps in tracking the client’s journey and ensures all pertinent information is readily accessible during check-ins.

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Can you explain your approach to job coaching?

My approach to job coaching involves a client-centered strategy, where I actively engage with clients to understand their needs. I empower them by providing practical tools, resources, and moral support, ensuring they feel equipped and confident throughout their job-seeking journey.

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What role do community organizations play in your coaching process?

Community organizations play a vital role in my coaching process by providing additional resources, networking opportunities, and support services. Partnering with these organizations enhances the support I can offer my clients and promotes a more integrated approach to achieving their employment goals.

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Why do you want to work as a DES - InWork Support Coach at atWork Australia?

I am drawn to the role of a DES - InWork Support Coach at atWork Australia because I have a strong commitment to advocacy and empowerment. I admire the company's mission of supporting individuals to achieve meaningful employment, and I want to contribute to that vision by helping people with diverse backgrounds thrive in the workforce.

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Full-time, on-site
DATE POSTED
March 29, 2025

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