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Warehouse Systems Coordinator

Overview

Position Overview:

As a warehouse systems coordinator, you play a crucial role in ensuring that the Alex Lee Wholesale distribution systems are always operational. You are responsible for coordinating the installation, training, maintenance and optimization for the devices and related technologies required for distribution center operations. 

Responsibilities

Accountabilities / Responsibilities:

1)      Systems Knowledge:  Obtain and retain knowledge of all distribution technologies in order to anticipate, communicate and relay issues, problems, and opportunities to the appropriate parties.   You are the subject matter expert on all device operations in the distribution centers.

2)     Systems Implementation and Upgrades:  Lead the implementation of any new devices for distribution center operations.  Ensure all functionality is fully tested and training and training documentation is completed.  Support the software engineering and solutions analysts in software implementations and upgrades.

3)     Training:  Collaborate with instructional design department to ensure that all user documentation is accurate and current.  Conduct all appropriate training sessions – leverage effective materials and communication.

4)     Process optimization:  Leverage your direct (physical) access to the use of all devices and technologies to observe processes and recommend ways to optimize / gain efficiency in the use of the technologies.

5)     Maintenance:  Coordinate maintenance and repair of devices / equipment.  Maintain up-to-date knowledge of repair options including 3rd party contracts.   Understand 3rd party agreements and maintain a log of 3rd parties and of SLA compliance.  

6)     Cost effectiveness:   Maintain knowledge of the cost of the devices and technologies that you support.  Use that knowledge to make recommendations on replacements, upgrades, and alternatives that deliver a lower cost of operations but maintain the business operations requirements.   Analyze all available reporting and statistics to proactively reduce cost.

7)     Asset Protection:  Collaborate with all stakeholders to ensure proper processes for ensuring that devices and technologies are tracked and an accurate inventory is maintained.  You are responsible for ensuring that business operations are never impacted by the lack of available assets.

8)     Infrastructure Assistance:   On occasion, you may be called upon to serve as the eyes and hands of the Alex Lee IT infrastructure team, due to your direct access to the distribution center.    Under the specific direction of the infrastructure resource, you may be asked to replace a device, reset a device, or assist in troubleshooting. 

Qualifications

Qualifications

  • Bachelor’s degree preferred.
  • English and Spanish language skills are a plus.
  • 5 - 7+ years of IT-related experience, with an emphasis on supply chain operations and software solutions.
  • Proven problem-solving and analytical skills
  • Responsible for on-call duties to support business operations.
  • Working knowledge of hardware devices and wireless operations.

#LI-VP1

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Warehouse Systems Coordinator, Merchants Distributors

If you're looking for an exciting opportunity in logistics, Alex Lee is searching for a Warehouse Systems Coordinator in Scranton to play a key role in our distribution operations. As a Warehouse Systems Coordinator, you’ll ensure all our warehouse systems run smoothly by managing everything from the installation of new technologies to ongoing maintenance of existing systems. You’ll have a chance to utilize your expertise to train team members, optimize processes, and collaborate closely with our IT infrastructure team. Your ability to communicate effectively about technologies will help maintain an efficient operation while anticipating any issues that might arise. Whether it’s implementing new devices or suggesting upgrades for cost-effectiveness, you’ll be the go-to person for all things tech in our distribution center. If you have a knack for problem-solving and thrive in a fast-paced environment, you could be a great fit for this role. Join us at Alex Lee, where your contributions will be key to keeping our distribution processes seamless and efficient!

Frequently Asked Questions (FAQs) for Warehouse Systems Coordinator Role at Merchants Distributors
What are the main responsibilities of a Warehouse Systems Coordinator at Alex Lee?

The Warehouse Systems Coordinator at Alex Lee is responsible for ensuring the smooth operation of distribution systems. This includes managing installations, conducting training sessions for new technologies, overseeing system upgrades, and coordinating maintenance. In essence, you will be the subject matter expert who relays any issues concerning the devices and technologies used in our distribution centers.

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What qualifications do I need to apply for the Warehouse Systems Coordinator position at Alex Lee?

To apply for the Warehouse Systems Coordinator role at Alex Lee, a Bachelor’s degree is preferred along with 5-7 years of IT-related experience, primarily focusing on supply chain operations. Communication skills in both English and Spanish are considered a plus. Strong problem-solving abilities and a working knowledge of hardware devices will further strengthen your application.

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How does the Warehouse Systems Coordinator optimize processes at Alex Lee?

In the role of Warehouse Systems Coordinator at Alex Lee, you will leverage your direct access to devices and technologies to observe current processes. By identifying inefficiencies and suggesting improvements, you can enhance operational efficiency and ensure that all systems are utilized effectively to lower costs and boost productivity.

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What kind of experience is valuable for becoming a Warehouse Systems Coordinator at Alex Lee?

Valuable experience for the Warehouse Systems Coordinator position at Alex Lee includes extensive IT-related work, particularly in technology support within supply chain operations. Additionally, hands-on experience with hardware devices, wireless operations, and software solutions will prepare you for the responsibilities of this dynamic role.

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Will the Warehouse Systems Coordinator at Alex Lee have on-call duties?

Yes, as a Warehouse Systems Coordinator at Alex Lee, you are expected to manage on-call duties to ensure continued support for business operations. This means you’ll need to be available to address any urgent issues that might arise outside of regular hours.

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Common Interview Questions for Warehouse Systems Coordinator
Can you describe your experience with warehouse systems and their technologies?

When faced with this question, provide specific examples of the technologies you've worked with in previous roles. Discuss your problem-solving capabilities and how you've contributed to optimizing system operations in warehouse environments.

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How do you approach process optimization in a distribution center?

Your answer should emphasize your analytical skills. Discuss how you have previously monitored processes, utilized data to identify inefficiencies, and implemented changes that improved operational efficiency in a similar role.

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Tell us about a challenging issue you faced while coordinating technology in a warehouse.

Sharing a specific challenge you faced and how you addressed it showcases your problem-solving skills. Focus on your analytical approach, the steps you took to resolve the issue, and the outcome.

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What strategies do you use for training staff on new technology?

Discuss your experience collaborating with instructional designers and creating engaging training materials. Highlight examples demonstrating your effective communication style and how you adapt training sessions to various learning paces.

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How do you ensure compliance with service level agreements (SLAs) with third-party vendors?

In your response, present your method for tracking vendor performance, documenting compliance, and proactively resolving any issues. Mention the importance of maintaining strong relationships with vendors to ensure operational continuity.

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What experience do you have with maintenance and repair of distribution equipment?

Discuss any hands-on experience with the maintenance of technological devices. Mention your familiarity with common repairs and how you approach coordinating these activities to minimize downtime.

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How would you handle a sudden system failure during peak operation hours?

Explain your preparedness for emergency situations, including a step-by-step approach you would take to address the issue calmly and efficiently. This response should demonstrate your crisis management skills and ability to work under pressure.

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What is your understanding of cost-effectiveness in warehouse operations?

Discuss how you've analyzed costs in previous roles and your strategy for recommending solutions that balance investment with operational needs. Give specific examples if possible to illustrate your points.

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Why do you want to work as a Warehouse Systems Coordinator at Alex Lee?

Share your enthusiasm about the position and the company. Discuss aspects of Alex Lee's culture or mission that resonate with you and how your skills align with their operational objectives.

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How do you stay updated with the latest technologies relevant to warehouse operations?

Mention specific resources you use to stay informed, such as professional organizations, online courses, or industry conferences. Highlight your commitment to continuous learning and staying ahead of industry trends.

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Merchants Distributors (MDI) is one of the largest privately-owned wholesale grocery store distributors in the Southeast. Our group of distribution companies supply over 1,900 retail food stores. Our history: In 1931, two sons of Lebanese i...

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Full-time, on-site
DATE POSTED
April 12, 2025

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