Portuguese Speaking Customer Service for Airline Reservations Department

The Portuguese Speaking Customer Service Representative at Mercier Consultancy is responsible for assisting customers with inquiries about airline reservations, guiding clients through the booking process, resolving customer issues, documenting interactions in the CRM system, and collaborating with internal teams. The role requires fluency in Portuguese and English, excellent communication skills, and a customer service orientation.

To apply for the Portuguese Speaking Customer Service Representative role at Mercier Consultancy, you should be fluent in Portuguese and English, ideally have prior customer service experience, particularly in the airline industry. Strong problem-solving abilities, detail orientation, and a passion for helping customers are also essential qualifications for this position.

As a Portuguese Speaking Customer Service Representative, you will assist customers with inquiries about airline reservations, guiding them through bookings, addressing complaints, providing flight information, and documenting interactions. Your support will be vital in ensuring a smooth and rewarding experience for clients during their travel planning.

Mercier Consultancy supports the professional development of its Portuguese Speaking Customer Service Representatives by offering fully paid training, monthly performance bonuses, and additional benefits such as health insurance and language courses. The company encourages continuous learning to improve skills and enhance career growth.

The role of Portuguese Speaking Customer Service Representative at Mercier Consultancy comes with a comprehensive benefits package that includes a fully paid relocation package, health insurance, two extra salaries per year, support in finding accommodation, free Greek courses, and a monthly performance bonus, among others.

When faced with a difficult customer interaction, I remain calm and listen actively to understand their concerns. I try to empathize with their situation and assure them that I will do my best to resolve their issue. It's important to communicate clearly and keep the customer updated throughout the process, ensuring they feel valued and heard.

To manage multiple inquiries effectively, I prioritize tasks based on urgency and complexity while maintaining a detailed to-do list. I also utilize customer support software to keep track of interactions and follow up promptly. Communication with my team can expedite resolutions for complex issues that may arise.

Fluency in both Portuguese and English is crucial for the Customer Service Representative role at Mercier Consultancy because it enables effective communication with clients who may be more comfortable in one language. This ensures that information is conveyed accurately and enhances the overall customer experience.

One time, a customer was facing issues with a last-minute flight change due to an emergency. I took initiative by coordinating with other departments to find alternative solutions quickly, provided them with updated travel options, and followed up to ensure they made it to their destination. This effort significantly relieved their stress and resulted in a positive experience.

I make it a practice to read industry news regularly, subscribe to airline newsletters, and participate in training sessions offered by my organization. Staying updated helps me provide accurate information to customers and build their trust in our service.

Documentation plays a vital role in customer service as it helps maintain accurate records of interactions and resolutions. This ensures accountability, aids in handling future inquiries more efficiently, and helps identify areas for service improvement.

I consider customer feedback invaluable for improving service. I use it to identify trends or recurring issues and communicate these insights to my team. By actively addressing customer suggestions, we can enhance our offerings and elevate customer satisfaction.

A successful Customer Service Representative possesses strong communication skills, a customer-oriented mindset, patience, problem-solving abilities, and the flexibility to adapt to changing situations. These qualities are essential for building rapport with customers and resolving their issues effectively.

When handling a new customer inquiry with limited information, I would ask open-ended questions to gather more details about their concerns. This approach allows me to understand their situation better and provides the necessary context to assist them accurately.

I'm interested in the Portuguese Speaking Customer Service Representative position at Mercier Consultancy because I’m passionate about travel and helping others. I believe my language skills and commitment to exceptional customer service align perfectly with the company's goals of providing outstanding travel experiences.