Senior Product Manager - Fulfillment & Operations

The Role:

As a Senior Product Manager focused on Fulfillment & Operations, you will play a key role in shaping and executing the product roadmap for Minted’s critical operational systems. You'll work closely with cross-functional teams to deliver impactful solutions that drive efficiency, improve customer experience, and support the company's growth.

We’re open to hiring in either San Francisco or remote. Our SF-based Product team has an in-person 3x a week schedule.

As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com"

• Contribute to the product vision and roadmap for Fulfillment and Operations systems, aligning with the overall portfolio and business objectives
• Collaborate with stakeholders from Operations, Engineering, and other product teams to define and prioritize product features
• Drive product initiatives that prioritize the optimization and evolution of our underlying systems and platform infrastructure, with a focus on enhancing operational efficiency and enabling future growth
• Gather and analyze requirements from internal teams and customers, translating them into clear product specifications
• Write detailed product requirements and user stories, prioritize features and bugs, and build consensus among stakeholders
• Manage project execution, track progress, and communicate status updates to stakeholders
• Monitor and analyze product metrics related to operations and fulfillment, identifying areas for improvement
• Develop and implement scalable processes for monitoring customer feedback and identifying opportunities to reduce contact rates and operational errors
• Contribute to the implementation of service-oriented capabilities within the fulfillment and operations platform
• Advocate for customer-centric thinking and prioritization within the product development process

• A strategic and analytical thinker with a strong understanding of consumer needs and operational processes
• Results-oriented and driven to achieve goals in a fast-paced environment
• A collaborative team player with excellent communication and interpersonal skills
• A systems thinker who can understand complex interdependencies and drive solutions that balance various business priorities
• Proactive and adaptable, with the ability to manage multiple projects and priorities effectively
• Experienced in breaking down complex problems and delivering incremental solutions
• Diligent in documenting products, workflows, and processes
• Creative with problem-solving skills to navigate complexity and ambiguity

• Bachelor’s degree
• 5+ years of product management experience, preferably in a fulfillment or operations-related area
• Proven ability to gather and analyze requirements, write product specifications, and manage project execution
• Lead a product area while undergoing a replatform to a services architecture
• Strong understanding of product metrics and data-driven decision-making
• Experience working with cross-functional teams and stakeholders
• Excellent communication and presentation skills

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $114,241 - $149,941

Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI - $104,833 - $137,593

Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for stock options.

Benefits: 

Benefits will be effective the first of each month following your initial hire date. 

- Medical, Dental, and Vision Benefits

- Employer Funded Health Savings Account

- 10 Paid Holidays

- Paid Time Off and Sick Leave

- Paid Parental Leave

- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)

- Monthly Gym/Wellness Reimbursement

- 401(k) retirement savings plan

- Employer Funded Commuter Benefits

- Employee Discount

- Friends and Family Discount

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.