Senior Site Reliability Engineer

As a Senior Site Reliability Engineer at Modern Health, you'll be responsible for managing and orchestrating cloud resource configurations, implementing Infrastructure as Code with Terraform, developing observability best practices using Datadog, and participating in a 24/7 on-call rotation. You'll ensure that our services remain reliable while aligning with our customer's SLAs.

To qualify for the Senior Site Reliability Engineer position at Modern Health, you should have at least three years of experience in software engineering and two years in DevOps. Familiarity with cloud service providers like AWS, proficiency in Infrastructure as Code using Terraform, and experience with container orchestration systems such as ECS or Kubernetes are essential for this role.

Modern Health fosters a unique culture that blends high empathy with high accountability. As a Senior Site Reliability Engineer, you’ll find yourself in a fast-paced environment that values transparency, effective communication, and a bias toward action, enabling you to innovate and contribute significantly to our mission.

With a commitment to professional growth, Modern Health offers various development stipends and supports continuous learning. As a Senior Site Reliability Engineer, you will have the chance to enhance your skills further and expand your expertise through ongoing training and hands-on experience in emerging technologies.

Yes, as a fully remote team, Modern Health requires Senior Site Reliability Engineers to have overlapping hours with Pacific Time. It's essential for effective collaboration and communication within the team to ensure that everyone is on the same page, especially during critical project phases.

When answering this question, detail how you've implemented Infrastructure as Code in previous roles, highlighting specific projects where Terraform played a crucial role in automating cloud resource management. Accent your understanding of best practices and any challenges you overcame.

Share examples of past situations where you've successfully managed stress and uncertainty. Discuss the importance of methodical troubleshooting and clear communication with your team when addressing critical issues, particularly when responding to on-call alerts.

In response, emphasize your commitment to observability, monitoring performance metrics, and conducting regular reliability testing. Mention specific tools and strategies you've used in the past, focusing on how they contributed to maintaining service uptime and reliability.

Provide a specific example where you championed a solution within your team or organization. Highlight the data and reasoning behind your decision and how you communicated effectively with stakeholders to gain their support.

Discuss how proper documentation is crucial for knowledge sharing and maintaining consistency across teams. You can talk about the tools you’ve used and how you ensure that documentation is up-to-date and accessible.

Detail your experience with various cloud providers, focusing specifically on how you managed resources using IaC tools. Highlight your understanding of cloud architecture principles and how you’ve applied them in previous positions.

Explain how you've handled incidents in the past, touching on your understanding of incident management protocols and your experience with post-mortem analyses. Stress the importance of learning from incidents to prevent future occurrences.

You should discuss your understanding of compliance requirements and how you’ve implemented security best practices in your previous roles, ensuring that systems meet these standards. Provide examples of how you've maintained compliance during projects.

Talk about strategies you use to implement CI/CD pipelines effectively, balancing the urgency of deployments with thorough testing and validation processes. Illustrate with previous deployment experiences to show your expertise.

Identify current trends or issues that SREs face, such as the rapid pace of technical change or balancing innovation with stability. Discuss your thoughts on how the role is evolving and what skills are becoming increasingly important.