OTR Tire Technician

As an OTR Tire Technician at Monro in Knoxville, TN, your primary responsibilities will include inspecting, repairing, and maintaining tires to ensure our guests' satisfaction. This involves conducting fleet inspections, performing scrap tire analysis, and assisting fellow technicians in tire repairs. You’ll also maintain your service truck and equipment in top condition, ensure safety procedures are followed, and keep a clean work environment. Your professionalism and dedication to service will help uphold the respected reputation of Monro.

To qualify for the OTR Tire Technician role at Monro, you should have at least a high school diploma or equivalent. Previous OTR experience is preferred, and you must possess a valid driver’s license with proper endorsements for operating the vehicles assigned to you. Candidates must also meet the age requirement of 21 years or older, successfully pass drug and alcohol tests, and a background check as per company policy. We value integrity and commitment to safety as key qualities for our technicians.

Monro offers a comprehensive benefits package for OTR Tire Technicians, which includes health insurance, dental coverage, and a 401K retirement plan with company matching. Additionally, you will benefit from paid vacation and holidays, allowing for personal time off. At Monro, we believe in investing in our team members, providing opportunities for growth and development through on-the-job training and corporate-sponsored certifications.

Monro is dedicated to helping OTR Tire Technicians grow in their careers through various initiatives. Employees have access to on-the-job training, and the Monro University program offers courses designed to enhance leadership skills and technical knowledge. We believe in nurturing talent and providing open opportunities for advancement, ensuring that our team members can realize their full potential within the automotive service industry.

The hourly wage for an OTR Tire Technician at Monro in Knoxville ranges from minimum wage up to $30.00, depending on your experience level. This compensation structure reflects our commitment to recognize and reward skilled technicians for their contributions to maintaining high service standards. Additionally, we offer further incentives, allowing our technicians to earn more based on performance and expertise.

When answering this question, highlight your previous tire repair and maintenance experience, specifying any relevant roles or responsibilities. Discuss any technical skills you have, such as knowledge of OTR tire specifications, repair techniques, or equipment operation. Use specific examples to demonstrate your ability to assess tire conditions and perform repairs effectively.

Safety is paramount in the role of an OTR Tire Technician. Emphasize your understanding of safety protocols and the importance of personal protective equipment. Discuss how you conduct pre-trip inspections, check fluid levels, and maintain equipment. Include any past experience where your adherence to safety guidelines prevented accidents or ensured a safe work environment.

When faced with a problem, detail the situation you encountered, the steps you took to resolve it, and the successful outcome. This demonstrates your problem-solving skills. Explain how your proactive approach and teamwork contributed to the solution, especially if it involved assisting colleagues or adapting your workflow to meet guest needs.

Share your enthusiasm for the automotive service industry and describe what draws you to this field. You might mention your passion for helping others, the joy of solving technical challenges, or the satisfaction of maintaining vehicle safety and performance. Your genuine interest will show your dedication to the role.

In handling customer complaints, emphasize your approach of staying calm, listening actively, and empathizing with the customer's concerns. Discuss steps you would take to resolve the issue, including offering solutions and following up to ensure satisfaction. This reflects your commitment to guest service and maintaining the reputation of Monro.

Highlight key skills such as technical knowledge of tire types, repair techniques, and machinery operation. Additionally, discuss the importance of problem-solving abilities, teamwork, communication, and a strong commitment to safety. Emphasizing these skills will align with the role's requirements and Monro's values.

Discuss your commitment to continuous improvement by mentioning any relevant training or certifications you've pursued. Share your strategies for keeping current with industry trends, such as attending workshops, reading industry publications, or participating in online courses. This will demonstrate your proactive approach to professional development.

Share your short and long-term career goals, emphasizing how you wish to develop your skills and advance within the automotive service field. You might include aspirations to obtain certifications, take on supervisory roles, or expand your knowledge of additional vehicle components. Ensure your goals align with the opportunities Monro offers.

Provide a brief overview of your experience with maintaining various types of equipment used in tire servicing. Discuss any specific procedures you follow for conducting safety checks and preventative maintenance, and how these practices contribute to operations' smooth running and safety adherence.

Explain your enthusiasm for joining Monro specifically, noting the company’s reputation, commitment to quality, and teamwork culture. Highlight how these values align with your personal work ethic and career aspirations, thus indicating that you are a good fit for the team and committed to contributing positively.