Supply Chain Support Coordinator

As a Supply Chain Support Coordinator at MSX International, you'll focus on identifying parts issues that can lead to buyback situations, tracking VOR requests from dealerships for at-risk vehicles, and collaborating with supply chain stakeholders to enhance the Parts Needed Process. Your role is pivotal in ensuring that the right parts are procured and delivered swiftly, thereby improving customer experience and operational efficiency.

To be considered for the Supply Chain Support Coordinator position at MSX International, you should have at least 5 years of experience as a Parts Manager, especially with Stellantis parts knowledge. Additional ASE certifications are beneficial. Strong communication skills, problem-solving capabilities, and the ability to analyze data to create reports are also vital for success in this role.

The Supply Chain Support Coordinator at MSX International plays a crucial role in reducing buybacks by promptly locating parts needed for vehicle repairs. You'll work closely with the Tech Advisor team and other stakeholders to troubleshoot parts issues, ensuring that vehicles are repaired efficiently, thus minimizing the chances of a buyback action.

At MSX International, the work environment for a Supply Chain Support Coordinator is hybrid, combining remote and in-office work that allows flexibility while benefiting from collaborative teamwork. Our culture encourages empowerment, and we value contributions from all team members to foster innovation and improvement.

As a Supply Chain Support Coordinator at MSX International, you'll enjoy a comprehensive benefits package that includes health and wellness benefits such as healthcare, dental, and vision insurance, a 401k savings plan, and paid time off. We are committed to the well-being of our employees, and benefits kick in after 30 days of employment!

Highlight your five years of experience as a Parts Manager, detailing your familiarity with Stellantis parts. Discuss specific instances where your knowledge contributed to resolving parts issues, reinforcing your problem-solving skills which are crucial for the Supply Chain Support Coordinator role.

Discuss your analytical skills and mention tools you use to track and analyze data. Explain how you would collaborate with stakeholders to understand issues and implement proactive strategies, fostering a collaborative spirit to solve problems effectively.

Share specific techniques you utilize to prioritize tasks, such as time management tools or methodologies like Agile. Emphasize your ability to stay organized and focused, enabling you to handle multiple priorities effectively, especially as a Supply Chain Support Coordinator.

Provide a clear example where you identified a process inefficiency and took initiative to improve it. Detail the steps you took, including collaboration with others, the outcomes of your changes, and how those improvements contribute to the role of a Supply Chain Support Coordinator.

Explain your familiarity with Vehicle On Road (VOR) requests and share methods you've employed for tracking these requests in your previous roles. Illustrate your understanding of the importance of timely and accurate tracking for customer satisfaction and operational efficiency.

Describe your approach to simplifying technical language to ensure clarity. Provide an example of when you successfully conveyed complex information in a manner that was understandable and actionable for individuals without technical backgrounds.

Discuss a specific project where you utilized data analysis to drive decisions in your previous roles. Highlight the tools you used, insights gained, and how these findings were crucial for optimizing operations or improving processes relevant to the Supply Chain Support Coordinator role.

Share what aspects of the role and the company resonate with you, such as commitment to customer experience or the hybrid work culture. Your enthusiasm for the position should reflect your understanding of MSX International's mission and how your skills align with it.

Highlight your strategies for fostering open communication in a team environment, such as regular check-ins or using collaborative tools. Emphasize the importance of feedback and active listening to maintain strong team dynamics, essential for a Supply Chain Support Coordinator.

Discuss relevant metrics such as turnaround time for parts procurement, customer satisfaction scores, and VOR request timelines. Explain why tracking these metrics is crucial for the Supply Chain Support Coordinator and how they drive improvements in the supply chain.