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Associate Software Engineer - Service Now Developer

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

Overview:

Provides designs and specifies information systems solutions to solve basic to complex problems or enhancements.  Evaluates client requirements and processes, develops and prepares application environments which may involve diverse development platforms, software, hardware, technologies and tools.  Completes day-to-day support activities and special projects.

Primary Responsibilities:

  • Complete basic to complex systems analysis, design and development.  Play a key role as an individual contributor on complex projects.  Assist the client in addressing daily problems/issues of any scope.

  • Determine feasible solutions and make recommendations.

  • Direct less experienced resources and coordinate systems development tasks on small to medium scope efforts or on specific phases of larger projects.  May project manage small to medium scope efforts.

  • Participate with other Development, operations and Technology staff, as appropriate, in overall systems and integrated testing on small to medium scope efforts or on specific phases of larger projects.  Prepare test data and execute detailed test plans.  Complete any required debugging.

  • Evaluate and understand complex interrelationships and effects among programs and interfacing applications.

  • Use available resources to develop clear and complete technical and functional specifications for small to medium scope efforts.  Review documentation prepared by less experienced staff.  Update systems documentation.  Prepare charts, tables and diagrams to assist in analyzing problems.  May assist in supervision and preparation of logic flowcharts.

  • Prepare assessments and task plans to include required tasks, estimated time frames and effort for assignments.

  • Recommend new technology, policies or processes to benefit the organization and improve deficiencies.

  • Provide consultation services to clients, technicians and Bank departments on basic to intricate functions of supported applications, which may include the review of system capabilities, operational procedures, forms, marketing materials and/or cost analysis.

  • Follow and promote the use of development standards and procedures.

  • Maintain very good working knowledge of the supporting application(s), development environments and the supported client environment.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as required, which may include participating in due diligence, cost/benefit analysis, vendor analysis or business study activities.

Scope of Responsibilities:

The position works under the supervision of the Technology Team Lead and may receive general direction from a more experienced team member.  The jobholder is competent to work independently on most all high level systems analysis and technical phases of development and is expected to understand the business supported and its’ terminology.  The position is capable of managing the activities of others on a project basis for small to medium scope efforts and may lead project activities.  The jobholder may assist or help train less experienced staff.  The jobholder interacts with other technology personnel, clients and occasionally vendors.

Education and Experience Required:

  • Minimum of an Bachelors degree and 2 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 4 years’ systems analysis/application development experience

  • Tehc stack  Java script, Angular JS, Bootstrap, HTML/CSS

  • Familiar with application development software and hardware problems

  • Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software

  • Capable of working on multiple projects of a moderately complex to complex nature

  • Strong problem-solving skills to assist in issue resolution

  • Strong verbal and written communication skills, with prior experience presenting to the target audience

  • Strong organizational and time management skills

  • Detail-oriented

  • Strong lateral thinking skills

  • Experience coordinating between Applications and business units

  • Experience recommending and implementing systems solutions

  • Experience driving project milestones and delivery dates

Education and Experience Preferred:

  • Database experience

  • Good understanding of the Bank’s application framework

  • Subject matter expert in business with knowledge or experience utilizing application/system being supported

  • Proven understanding of applications supported with a sound knowledge of interfacing/integrated applications

  • Ability to work in a team environment as well as autonomously

  • Ability to multitask for various components of moderately complex to complex projects

  • Action-oriented

  • Pro-active

We support our team members with generous benefits. 

  • Competitive compensation 

  • Health, welfare, and retirement benefits 

  • 401(k) match at 5% 

  • Work-life balance and flexible work arrangements 

  • Banking Officers start with 25 days PTO plus 12 paid holidays  

  • 40 hours paid volunteer hours per year 

  • Much more. For details, see: M&T Benefits Overview

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,157.68 - $131,929.47 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

Average salary estimate

$105543 / YEARLY (est.)
min
max
$79157K
$131929K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Software Engineer - Service Now Developer, MTB

Are you ready to kickstart your career as an Associate Software Engineer - Service Now Developer with M&T Bank? Located in Buffalo, NY, this role allows you to enjoy a hybrid work schedule, giving you the best of both worlds with two days of remote work and opportunities for in-person collaboration. You'll be joining a dynamic team of innovators who are reshaping the banking landscape through advanced technology solutions. At M&T Tech, we are more than just bankers wearing suits; we are creators and problem solvers dedicated to enhancing the lives of our customers and communities. In this position, you'll have the chance to tackle both simple and complex information systems solutions, working alongside talented professionals to develop effective application environments. Your responsibilities will include systems analysis, design, and development, as well as overseeing small to medium-sized projects. Plus, you will be facilitating client interactions and providing support for daily operational challenges. With a solid educational background and relevant experience, you’ll contribute to maintaining the organization's standards and help recommend improvements that foster innovation. If you're detail-oriented, a strong communicator, and ready to take on the challenge of crafting top-notch software solutions, then M&T Bank is the place for you. Come be a part of something groundbreaking as we build tomorrow’s bank today!

Frequently Asked Questions (FAQs) for Associate Software Engineer - Service Now Developer Role at MTB
What are the primary responsibilities of an Associate Software Engineer - Service Now Developer at M&T Bank?

As an Associate Software Engineer - Service Now Developer at M&T Bank, your primary responsibilities will include performing systems analysis, designing, and developing applications based on client requirements. You will tackle both basic and complex problems, providing innovative solutions while assisting clients with daily operational issues. Additionally, you may lead small projects, coordinate tasks among team members, and contribute to overall systems testing.

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What qualifications are required for the Associate Software Engineer - Service Now Developer position at M&T Bank?

The Associate Software Engineer - Service Now Developer position at M&T Bank requires a minimum of a bachelor's degree and two years of relevant systems analysis or application development experience. However, candidates with a combined six years of relevant education and experience may also qualify. Proficiency in technologies like JavaScript, AngularJS, and HTML/CSS, along with strong problem-solving skills, is essential.

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What advantages does M&T Bank offer to its Associate Software Engineers?

M&T Bank offers a range of benefits to its Associate Software Engineers, including competitive compensation, a 401(k) match of 5%, and a generous paid time off policy that includes 25 days of PTO and 12 paid holidays. You'll also enjoy the flexibility of a hybrid work environment, supporting your work-life balance while developing your career in an innovative and collaborative setting.

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How does the role of an Associate Software Engineer - Service Now Developer contribute to M&T Bank's mission?

The role of an Associate Software Engineer - Service Now Developer is crucial in helping M&T Bank fulfill its mission of creating advanced technology solutions that improve customer experiences and strengthen community connections. By developing high-performance software and providing actionable insights, you'll be directly contributing to a culture of innovation and excellence that makes banking more efficient and customer-focused.

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What kind of work environment can an Associate Software Engineer expect at M&T Bank?

At M&T Bank, an Associate Software Engineer will find a collaborative and innovative work environment that prioritizes teamwork and creativity. The hybrid work model allows you to benefit from remote work flexibility while also engaging in in-person collaboration. The culture promotes diversity and encourages employees to share ideas and learn from one another.

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Common Interview Questions for Associate Software Engineer - Service Now Developer
Can you describe your experience with application development technologies relevant to the Associate Software Engineer role?

When answering this question, highlight your experience with key technologies such as JavaScript, AngularJS, and HTML/CSS. Detail specific projects where you utilized these technologies and the impact they had on the final product. Customize your response to demonstrate your depth of technical knowledge and how you've applied it in real-world situations.

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How do you approach systems analysis and design in your projects?

Discuss your systematic approach to systems analysis, including gathering client requirements, evaluating processes, and recommending solutions. Share a specific project example where your analysis led to a successful design and implementation, emphasizing your problem-solving skills and ability to work collaboratively.

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What strategies do you use for troubleshooting issues in application development?

Prioritize your troubleshooting process by describing a logical step-by-step approach, starting from identifying the root cause of a problem to implementing solutions. Provide an example of a specific issue you faced, how you resolved it, and what you learned from the experience, showcasing your analytical and critical thinking abilities.

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How do you manage your time and prioritize tasks when working on multiple projects?

Explain your time management techniques, such as using project management tools or prioritizing urgent tasks effectively. Give examples of your experience juggling multiple projects, how you ensured timely delivery while maintaining quality, and any lessons learned about improving your efficiency.

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Can you provide an example of a time when you recommended a new technology or process at work?

Use the STAR method (Situation, Task, Action, Result) to explain a situation where you identified an area for improvement. Describe the research you conducted, the recommendation process, and the end result. Offer insights on how your suggestion enhanced productivity or efficacy within your team or organization.

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How do you stay updated with the latest development trends and technologies?

Share strategies you utilize to keep abreast of industry trends, such as attending workshops, participating in coding boot camps, or following tech blogs and influencers. Highlight any recent technology you learned and how it has influenced your development approach or projects.

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What role do you believe collaboration plays in software development?

Discuss the importance of collaboration for successful project outcomes in software development. Provide examples of times you collaborated with other team members or departments, describing how it led to better solutions and greater innovation. Emphasize your teamwork and communication skills.

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How do you ensure that your code is maintainable and adheres to best practices?

Talk about your coding practices, such as code reviews, adhering to coding standards, utilizing version control, and writing comprehensive documentation. Provide specific examples that demonstrate your commitment to quality coding and maintaining structured, adaptable code.

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Describe a challenge you faced in a previous project and how you overcame it?

Outline a specific challenge, using the STAR method to frame your response. Describe the context, your role in the project, the actions you took to address the challenge, and the positive outcome that resulted from your intervention, clearly demonstrating your problem-solving capabilities.

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Why do you want to work at M&T Bank as an Associate Software Engineer?

Articulate a clear understanding of M&T Bank's values, culture, and commitment to innovation that appeals to you. Share your enthusiasm for contributing to a team that prioritizes technology solutions in banking while expressing your desire for personal and professional growth within the organization.

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DATE POSTED
March 26, 2025

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