Technical Support Engineer
We are seeking a Technical Support Engineer with a strong technical foundation and excellent communication skills to support our partners in the dynamic industry. In this vital role, you will resolve diverse technical inquiries, troubleshoot platform and integration challenges, and be instrumental in delivering an exceptional experience for our partners and users. Success requires collaboration with internal teams and external stakeholders, demanding organization, responsibility, and resilience under pressure.
What You’ll Do:
- Serve as the primary technical contact for our iGaming platform, addressing inquiries from partners, game providers, and internal teams.
- Diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows.
- Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
- Communicate clearly and constructively with both technical and non-technical audiences.
- Proactively monitor platform performance, identify irregularities, and implement swift, effective solutions.
- Manage your time efficiently, balancing responsiveness with focused problem-solving.
- Meticulously track requests and tasks to ensure timely resolution and follow-up.
- Develop and maintain support documentation, workflows, and knowledge base articles.
- Identify and propose improvements to processes and tools based on support trends and insights.
- Technical aptitude and a solid grasp of web technologies (APIs, HTTP, browsers, logs, networking).
- Proven experience in a technical support, helpdesk, QA, or technical account management role (iGaming or SaaS experience is a plus).
- Exceptional communication and interpersonal skills (active listening, clear articulation, constructive feedback).
- Strong sense of ownership and responsibility, ensuring issues are followed through to resolution.
- Ability to remain calm and effective in fast-paced, high-pressure situations; adaptable and eager to learn.
- Excellent organizational and time-management skills.
- Required Languages: Fluency in Russian and Intermediate to Advanced English.
- Recharge your batteries with 20 paid working vacation days annually to explore, relax, and rejuvenate.
- Kick off your birthday month with a bang! Not only do you get heartfelt birthday wishes from your team, but you also enjoy a fully-paid day off.
- Prioritize your health with compensation for wellness activities.
- Experience an international work environment with a passionate, motivated, and professional team.
- Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.
Average salary estimate
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We are excited to announce an opportunity for a Technical Support Engineer at our innovative company! In this dynamic role, you'll be the backbone of our iGaming platform, working closely with partners, game providers, and internal teams to troubleshoot and resolve a variety of technical issues. Your role is essential in creating a smooth and exceptional experience for our users and partners alike. You will diagnose challenges related to integrations, game sessions, and payment flows, while also keeping a keen eye on platform performance. Collaboration is key—you'll be working alongside our Product, QA, and Engineering teams to investigate incidents and create sustainable solutions. Your strong communication skills will shine as you articulate technical matters clearly to both technical and non-technical audiences. This role requires a great sense of ownership—successful candidates are organized, resilient under pressure, and ready to tackle challenges head-on. Furthermore, fluency in Russian and at least intermediate English is necessary for this position. You will also benefit from our generous perks, like 20 paid vacation days annually and a special paid day off in your birthday month. Come and be part of our passionate team and contribute to a thriving international work environment while enhancing your skills as a Technical Support Engineer with us!
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