Supervisor, Care Management

As a Supervisor, Care Management, you will oversee the daily activities of Care Managers, ensuring effective coordination of resources and support for at-risk patients. Your responsibilities include facilitating communication, conducting assessments, implementing policies, and providing training, all while ensuring the highest standards of care are met for our members.

To qualify for the Supervisor, Care Management role, you must have a Master's degree or equivalent experience, along with a current License to practice as a Master Social Worker in New York State. Preferred qualifications include a Clinical Social Worker license and substantial experience in leadership and management in relevant settings.

The Supervisor, Care Management plays a vital role in enhancing patient care by ensuring that Care Managers are well-equipped to address the needs of members efficiently. By coordinating care, facilitating communication, and overseeing case management processes, you'll help streamline services and support positive health outcomes.

We typically require 4-6 years of relevant experience in care management and a minimum of 0-2 years in a leadership role. This experience will equip you to manage complex care cases effectively and foster a collaborative environment among team members.

The work environment for the Supervisor, Care Management role is collaborative, supportive, and focused on patient outcomes. You will be part of a dedicated team, working closely with healthcare professionals to implement care strategies, overcome challenges, and provide the best possible support to members.

To address conflicts, I would first ensure open communication, understanding both perspectives. I believe in facilitating meetings where concerns can be discussed collaboratively, promoting respect and mutual understanding to find solutions for the benefit of our patient care.

I would assess current workflows, identify bottlenecks, and leverage technology where possible to streamline processes. Regular training and team workshops to share best practices can also foster a culture of continuous improvement and efficiency within the team.

I prioritize continuous education by attending workshops, webinars, and industry conferences. I also actively participate in professional networks and groups that share insights on the latest trends and standards in care management.

My approach to case management oversight involves regular case reviews, open lines of communication with Care Managers, and monitoring outcomes to ensure that care plans align with best practices and effectively meet the needs of our members.

In my previous role, I successfully implemented a new case tracking policy that involved collaborative input from the whole team. The process improved accountability and transparency, resulting in higher satisfaction rates from both staff and patients.

I believe in promoting a supportive environment. I would first have a one-on-one conversation to understand their challenges and then collaborate on creating a manageable workload and encourage participation in wellness activities.

Key metrics include patient satisfaction scores, readmission rates, and adherence to care plans. Tracking these metrics provides valuable insights into the team's effectiveness and areas for improvement.

I would conduct a private meeting with the team member to discuss specific concerns, seeking to understand any underlying issues. Together, we could then develop a performance improvement plan, with clear goals and regular follow-ups to ensure they receive the necessary support.

My leadership style is collaborative and mentoring. I focus on empowering team members by offering guidance and fostering an environment where they feel valued and motivated to contribute to our goals.

I prioritize tasks based on urgency and impact on patient care. I always maintain a flexible approach, ready to adjust priorities as situations evolve, while ensuring that open lines of communication with the team help manage expectations.