Endoscopy Tech-Full-time Days - job 1 of 2

The Endoscopy Tech at Northwestern Medicine has a range of duties aimed at ensuring the safe and effective reprocessing of endoscopes. This includes maintaining competencies in operating scope washers, identifying and assisting in repairs of endoscopes, and ensuring proper patient identification during transportation. You will also be vital in assisting nurses during procedures, helping to maintain a clean environment, and restocking necessary supplies—all crucial for delivering high-quality patient care.

To become an Endoscopy Tech at Northwestern Medicine, a high school diploma or equivalent is necessary, along with a Basic Life Support (CPR) certification. While not mandatory, having a Bachelor of Science degree may give you a competitive edge in this role. We are looking for someone who is dedicated, skilled, and keen on providing excellent patient care, demonstrating professionalism, and contributing to a positive workplace.

Northwestern Medicine is committed to the growth of its employees, including Endoscopy Techs, by offering competitive benefits such as tuition reimbursement and opportunities for career advancement. You will be encouraged to participate in continuous quality improvement activities, further enhancing your skills and competencies in the healthcare sector.

The working environment for an Endoscopy Tech at Northwestern Medicine promotes teamwork and embraces a patient-first approach. You will work closely with skilled registered nurses and physicians in an ambulatory care setting, ensuring patient safety and comfort. The organization values maintaining a clean and organized environment, supporting you in executing your daily duties efficiently while fostering a culture of care and compassion.

Successful Endoscopy Techs at Northwestern Medicine exhibit a mix of technical and interpersonal skills. Essential skills include effective communication, attention to detail, and the ability to work efficiently under supervision. A proactive mindset that strives for productivity and knowledge of endotherapy supplies will also benefit your role. Additionally, being adaptable to a dynamic clinical setting and maintaining safety protocols are vital to success in this role.

When answering this question, highlight your knowledge of endoscope cleaning protocols, any relevant training you've had, and practical experience you may have gained. Discuss the importance of adhering to safety standards and how you ensure that endoscopes are prepared correctly for procedures.

For this question, discuss your time management skills and how you assess urgency when multiple tasks are at hand. Use examples from past experiences to illustrate how you've successfully navigated busy periods while maintaining high-quality care and support for patients.

Here, you should emphasize the significance of patient safety, comfort, and communication. Mention how creating a positive patient experience contributes to their satisfaction and recovery, as well as your role in ensuring they feel supported throughout their procedures.

Describe your approach to conflict resolution and empathy when dealing with challenging patients. Provide an example of a situation where you turned a potentially negative experience into a positive one, showcasing your interpersonal skills and dedication to patient care.

Discuss your understanding of infection control protocols, including hand hygiene, sterilization of equipment, and using appropriate personal protective equipment. Share any relevant experience you have in keeping a clinical environment safe and compliant.

When answering this question, highlight what attracts you to Northwestern Medicine's mission and values. Mention how their commitment to healthcare excellence resonates with your professional goals and how you can contribute to that mission as an Endoscopy Tech.

Talk about your attention to detail and adherence to protocols that ensure high standards in reprocessing endoscopes. You can mention familiarization with equipment, routine checks, and documentation to maintain quality and safety.

Focus on the importance of teamwork in delivering effective patient care. Explain how open communication and collaboration with nurses and doctors enhance operational efficiency and patient outcomes, illustrating your experience or strategies for fostering strong team dynamics.

Provide an overview of the key tools and machines you’ve worked with, such as scope reprocessing devices, and their functions. Express your eagerness to learn more about specific tools used by Northwestern Medicine and how you’ll ensure they are used correctly and safely.

Mention your dedication to continuous learning through professional development, attending workshops, reading industry news, or completing relevant certification programs. Highlight how this commitment ensures that you perform at your best in your role as an Endoscopy Tech.