Senior Manager (Federal Administrative Support Services)
We are seeking a Senior Manager for one of our leading clients. This position manages all aspects of an administrative support contract covering approximately 100 staff across multiple geographic locations, ensuring operational excellence, compliance, and cohesive team culture while serving as the primary point of contact between contractor staff, regional managers, and senior leadership.
Key Responsibilities
Contract Management and Performance
- Oversee all aspects of Service Contract Act (SCA) compliance
- Develop performance metrics dashboards and prepare comprehensive reports for senior management
- Coordinate with regional managers to ensure customer requirement alignment
- Conduct regular performance assessments based on feedback from regional managers and customer POCs
Team Development and Operational Support
- Foster unified organizational culture across geographically dispersed teams
- Design standardized onboarding, training programs, and performance improvement plans
- Organize virtual team events to maintain cohesion while providing mentorship and career development
- Serve as escalation point for complex issues while facilitating efficient communication
- Identify process improvements and assist with recruitment and staff transitions as required
Stakeholder Relationship Management
- Build strong relationships with customer management while representing contractor interests
- Develop effective communication channels between all stakeholders
- Resolve conflicts and address concerns promptly to maintain operational continuity
- Minimum 5 years' experience managing federal SCA/administrative support services contracts
- Exceptional interpersonal skills with focus on people management and employee relationships
- Strong HR skillset
- Strong written and verbal communication abilities
- Demonstrated experience with performance reporting and data visualization tools
- Bachelor's degree in Business Administration, Management or related field
- US Citizenship required
Preferred Qualifications
- Familiarity with HUBZone program requirements and compliance
- Experience with federal contracting in multiple geographic regions
- Advanced certification in project management or contract administration
- Proficiency with collaboration and project management software platforms
- Proven track record building distributed administrative teams
Our client a HUBZone federal contractor, focuses on partnering with their clients to provide innovative support staffing solutions to improve their productivity and operational efficiency. They have earned the reputation for being a transparent and dependable business partner for their clients.
Company Culture and Values: Our clients’ culture is one of creativity and participation in a cooperative, progressive workplace. They prosper because their leaders and associates can adapt to change, stand tough on issues, think differently and act early. Their culture is defined by honesty, respect for individuals, transparency, and teamwork. They have an ideal equilibrium of values, work and play, where all employees get opportunities to grow both professionally & personally.
Diversity and Inclusion Statement: Our client is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Benefits: Our client’s benefits are fully competitive with industry standards.
Location: Prefer onsite - but hybrid arrangements will be considered.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
We are excited to announce a fantastic opportunity for a Senior Manager (Federal Administrative Support Services) with our esteemed client. In this pivotal role, you'll be at the helm of managing an extensive administrative support contract, covering about 100 staff members across various locations. Your mission will be to foster operational excellence while ensuring compliance and promoting a cohesive team culture. As the primary liaison among contractor staff, regional managers, and senior leadership, you will oversee all aspects of Service Contract Act (SCA) compliance, develop performance metrics dashboards, and prepare detailed reports for upper management. Your role extends to team development where you'll design onboarding programs, organize virtual events, and mentor your team, ensuring a unified organizational culture is maintained. Lastly, you'll build strong relationships with customer management, focus on resolving conflicts, and promptly address concerns to maintain operational continuity. Ideally, you have a minimum of 5 years' experience managing federal SCA contracts, possess strong interpersonal skills, and hold a Bachelor's degree in a related field. If you're looking for a position where you can make a genuine impact while working for a reputable HUBZone federal contractor known for promoting innovation and teamwork, we would love to hear from you!
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
