Fiber Dispatcher- The Woodlands, TX

As a Fiber Dispatcher at Centric Services, your main responsibilities include scheduling contractors and Giga Guides based on project needs, maintaining accurate records of customer interactions, and troubleshooting scheduling conflicts. You'll also ensure that all jobs are equipped with the correct information and communicate any changes effectively to your team, making your role crucial for operational efficiency.

To apply for the Fiber Dispatcher position at Centric Services, you'll need a high school diploma or GED. Familiarity with scheduling software such as HUBSPOT or Monday is preferred, as well as strong communication and customer service skills. Being detail-oriented with excellent organizational abilities will greatly enhance your chance to succeed in this role.

The Fiber Dispatcher position at Centric Services typically requires working Monday through Friday from 8 am to 5 pm. However, flexibility is important as you may be required to work weekends or overtime based on the needs of the business, making adaptability a key quality for this role.

Centric Services offers competitive base pay along with bonuses for its Fiber Dispatchers, alongside a robust benefits package that includes medical, dental, vision insurance, generous PTO policy, 10 paid holidays, and a 401(k) plan with a 5% company match. This supportive environment ensures our team members are well taken care of!

The Fiber Dispatcher role at Centric Services is pivotal in bridging infrastructure gaps in the community. By effectively managing schedules and optimizing communication, you ensure that our high-speed internet and gas services reach customers efficiently, aligning with our mission to create seamless solutions in both commercial and residential markets.

In preparing for this question, reflect on specific instances where you've successfully utilized scheduling tools like HUBSPOT or Monday. Share examples of how these tools helped you manage appointments efficiently and solve scheduling challenges, as this will demonstrate your technical knowledge and experience.

When answering this question, highlight your organizational and communication skills. Explain how you would assess the situation, prioritize tasks, and communicate effectively with both the team and customers to find solutions, showcasing your ability to remain calm under pressure.

To answer this effectively, emphasize the importance of proactive communication. Discuss how you would keep customers informed about scheduling updates or changes through clear and timely notifications, ensuring their needs are understood and met.

In your response, share your method for prioritizing tasks, perhaps by urgency and importance. Discuss tools or techniques you use to keep yourself organized and ensure that the most critical tasks are completed on time.

Use the STAR method (Situation, Task, Action, Result) to outline a specific instance where you navigated a challenging customer situation. Focus on your problem-solving skills and the positive outcome that resulted from your efforts.

Prepare a response that demonstrates your adaptability. Share a situation where you had to change your approach due to new information or shifting priorities, emphasizing how you adjusted your strategy and maintained efficiency.

Your answer should reflect a thorough understanding of effective customer service principles. Discuss techniques like active listening, empathy, and follow-up, and explain how these contribute to building strong customer relationships, particularly in a dispatch role.

When addressing this question, outline the methods you utilize to double-check your work. Mention using technology, implementing checklists, or peer reviews to maintain accuracy and prevent errors in your scheduling tasks.

Highlight your previous experiences in similar settings where you've thrived under pressure. Discuss skills such as time management, focus, and your ability to remain composed, illustrating how these help you excel in a fast-paced dispatcher role.

This question is an opportunity to connect your skills and career goals with the company’s mission. Discuss your passion for the telecommunications industry, your desire to contribute to a growing team, and how you resonate with Centric Services' commitment to innovation and service.