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Director, Provider Contract Operations & Support

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Hi, we're Oscar. We're hiring a Director to join our Network Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be responsible for leading the strategy, program design, and execution for provider contracting operations. You will oversee the development and maintenance of all provider contracting documentation and artifacts, including provider manuals, contract templates (fee-for-service and value-based), and training materials. The role supports both internal teams and external provider-facing needs to ensure consistency, clarity, and compliance. You will also drive provider network campaigns that support growth and development initiatives. Cross-functional collaboration and strong operational insight are essential to delivering high-impact, scalable solutions.

You will report to the Vice President, Network Operations.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $174,400 - $228,900 per year. The base pay for this role in all other locations is: $156,960 - $206,010 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities

Set, drive and execute on the department strategy and vision to enhance program’s overall value including determining and uncovering new opportunities
Understand the competitive landscape of the department and act as a thought leader for the particular SME the department runs
Work cross functionally with other departments to bring new ideas to life and hold accountable through indirect management
Program management of key company and department strategy initiatives
Report to Senior Leadership on the health of the business
Drive the budgeting process and the fiscal performance for the team in association with the leadership team
Development and growth of direct reports, ensuring that colleagues are supported in professional development
Compliance with all applicable laws and regulations
Other duties as assigned

Qualifications

10+ years experience in healthcare strategy and operations to include provider contracting and provider relations
6+ years of management experience
3+ years experience in leading large-scale cross functional initiatives

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.

Oscar Health Glassdoor Company Review

3.2

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CEO of Oscar Health

Mark Bertolini

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Average salary estimate

$192930 / YEARLY (est.)

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$156960K

$228900K

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What You Should Know About Director, Provider Contract Operations & Support, Oscar Health

Hey there! We're Oscar, and we’re on the lookout for a passionate Director of Provider Contract Operations & Support to join our dynamic Network Operations team. At Oscar, we’re revolutionizing health insurance by combining a full-stack tech platform with a genuine focus on serving our members. We founded Oscar in 2012 with a simple goal: to create a health insurance experience that's as caring as having a trusted family doctor. As a Director, you'll spearhead strategic planning, program design, and execution of our provider contracting operations. Your mission will be to develop and maintain all key provider documentation like manuals, contract templates, and training materials, ensuring both internal alignment and external clarity. You’ll get to lead exciting growth initiatives through provider network campaigns, working across departments to drive innovative ideas into reality. Your insights will help us deliver scalable, high-impact solutions while reporting directly to the Vice President of Network Operations. This is a primarily remote role, but if you're near one of our offices in New York, Tempe, or Los Angeles, we’d love for you to pop in a couple of days a week. Plus, if you're based in specific states, you’ll be right in the ideal zone to join our Oscar family! So, if you're ready to take your healthcare strategy and operational experience to the next level while significantly impacting health insurance, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Director, Provider Contract Operations & Support Role at Oscar Health

What are the responsibilities of the Director of Provider Contract Operations & Support at Oscar?

The Director of Provider Contract Operations & Support at Oscar plays a critical role in leading the strategy, program design, and execution of provider contracting operations. This includes overseeing the development and maintenance of provider manuals, contract templates, and training materials, as well as ensuring compliance and clarity in documentation. Additionally, this role involves driving provider network campaigns, collaborating cross-functionally, and managing operational insights to enhance the program's value.