Logistics Service Manager

As a Logistics Service Manager at Back Market, you'll be responsible for overseeing our innovative transportation service, BackShip, and enhancing the customer experience for returns and trade-ins. Your duties will include managing the budget, negotiating with carriers, optimizing costs, and analyzing customer refund costs. You'll also monitor carrier performance and work with various teams to continuously improve our logistics services to benefit all departments including sales and returns.

To succeed as a Logistics Service Manager at Back Market, you should have a bachelor's degree or equivalent and possess 3-5 years of experience in logistics or partnership management. Strong organizational and analytical skills are a must, along with fluency in French and English. A good proficiency in Excel and an adaptability to a dynamic work environment will also help you thrive in this role.

At Back Market, sustainability is at the core of everything we do. As a Logistics Service Manager, you'll be part of our commitment to reducing environmental impact by managing and improving our BackShip transportation service, which focuses on minimizing carbon emissions. Your work will involve optimizing logistics processes to ensure efficient and eco-friendly practices that contribute positively to our planet.

Key skills for a Logistics Service Manager at Back Market include strong organizational, analytical, and multitasking abilities, which are essential for managing budgets, carrier negotiations, and performance monitoring. Additionally, being fluent in French and English, having proficiency in Excel, and an openness to learning in a fast-paced environment are crucial for success in this role.

The work environment for a Logistics Service Manager at Back Market is vibrant, inclusive, and dynamic. We emphasize impact-driven work with hands-on career development opportunities. You’ll benefit from a hybrid working model with flexibility and have access to Employee Resource Groups and mentorship programs aimed at fostering a diverse and supportive workplace.

When answering this question, focus on any specific logistics budgets you've handled, detailing your approach to creating and managing them. Highlight any specific challenges you faced and how you successfully navigated budget variations, ensuring alignment with overall business goals.

In your response, emphasize the importance of establishing strong partnerships with carriers. Discuss techniques you've employed for negotiation and performance assessment, including strategies to enhance cost-effectiveness while ensuring service quality.

You can answer by sharing methods you've implemented to gather customer feedback and act on it. Discuss any innovative solutions you've introduced that have significantly enhanced the customer experience, especially regarding returns and trade-ins.

Use a specific example to illustrate your problem-solving skills. Explain the process you analyzed, the changes you implemented, and the results you achieved, focusing on metrics like cost reduction or improved service delivery.

Discuss your approach to problem-solving in logistics, including staying proactive and conducting root cause analyses. Share examples of challenges you faced and how you effectively addressed them without compromising service quality.

Highlight any logistics management tools and software you have used, such as inventory management systems or data analytics platforms. Discuss how these tools helped you to improve operations and decision-making in your previous roles.

Emphasize your ability to work cross-functionally with other departments. Talk about the importance of clear communication and shared goals in enhancing logistics efficiency and overall business performance.

Mention various sources you utilize to stay informed, such as industry publications, webinars, and networking with other logistics professionals. Highlight how continuous learning helps you apply best practices in your role.

Reflect on your passion for problem-solving and efficiency. Talk about the satisfaction you gain from optimizing processes and contributing to sustainability efforts in logistics, aligning closely with Back Market's mission.

Explain key performance indicators (KPIs) you focus on for tracking logistics operations, such as delivery times, costs, and customer satisfaction. Discuss how you regularly assess these metrics to drive improvements.