Coordinator, People Service Center

The Coordinator, People Service Center at Oscar plays a crucial role as the first point of contact for employee inquiries regarding benefits, HR policies, payroll, and other people-related topics. You’ll not only provide excellent customer service but also perform data audits, manage transactions in Workday, facilitate new hire orientations, and execute compliance tasks. This position is vital in recognizing opportunities for efficiency within the People Service Center.

To apply for the Coordinator, People Service Center role at Oscar, you should have at least 1 year of experience in an HR or administrative capacity. Strong communication skills and a customer-focused mindset are essential. While it’s a bonus to have experience with Workday or within an HR service center, the primary focus is having a professional attitude and the ability to engage effectively with employees and stakeholders.

Yes, the Coordinator, People Service Center position at Oscar offers a remote work arrangement. However, if you live within a commutable distance to our offices in New York City, Tempe, or Los Angeles, you'll be expected to work on-site at least two days a week.

At Oscar, you'll find a welcoming and inclusive company culture where everyone is encouraged to be their authentic selves. Our People Service Center team thrives on collaboration and support, ensuring that each member feels valued while contributing to our mission of transforming healthcare experiences for our members.

Oscar offers a comprehensive benefits package for full-time employees, which includes medical, dental, and vision insurance, along with paid holidays, sick leave, and 401(k) plan participation. Additionally, employees accrue vacation time at a rate of 15 days per year, making it an attractive opportunity for those looking for a balanced work-life approach.

To handle HR inquiries effectively, start by actively listening to the employee's concerns. Make sure to clarify any details and ensure you're responding accurately based on company policy. Use your understanding of HR guidelines to craft a helpful response, and where necessary, involve the relevant departmental leaders for more complex issues.

An effective response would detail a specific initiative you led. For example, you might mention streamlining a benefits inquiry workflow by implementing a ticketing system that enhanced response times or initiated training sessions that addressed common employee concerns, improving overall service delivery and employee satisfaction.

If faced with a question I couldn't answer immediately, I would first reassure the employee that I will find out the information they need. I’d then research the question, consult relevant resources or colleagues, and follow up with the employee in a timely manner. This ensures employees feel valued and have their inquiries addressed, even if it requires some additional time.

Prioritization is key in a fast-paced HR role. I typically assess the urgency and importance of each inquiry. High-priority issues that impact employee well-being or compliance are addressed immediately, while others are scheduled according to specificity and deadlines. Using tools like task lists or project management software can greatly enhance efficiency.

Begin by highlighting your familiarity with Workday or any HRMS you've used. Describe specific tasks you've performed, such as processing payroll, managing employee records, or generating reports. This shows not only your technical skill but also your ability to navigate complex HR systems effectively.

Frame your answer around current challenges such as remote work dynamics or employee engagement. Discuss how you believe HR professionals can adapt by leveraging technology and focusing on open communication channels to maintain connection and support for a distributed workforce.

For new hire orientations, I would start by outlining a comprehensive agenda that covers essential topics like company values, benefits, and key policies. I believe in engaging new employees through interactive presentations and discussions to foster a welcoming environment and ensure they feel excited about starting their journey at Oscar.

Safe handling of confidential information is of utmost importance in HR. I adhere strictly to privacy policies and ensure that sensitive data is accessible only to those who are authorized. This includes using secured communication channels and keeping physical files in locked areas to maintain data integrity.

Express your alignment with Oscar's mission to revolutionize healthcare. Discuss how your previous experiences foster your enthusiasm for the role, adding how you appreciate Oscar's commitment to creating a supportive work climate where employees can thrive, contributing to the overall employee experience and operational goals.

I prioritize staying informed by regularly reading HR publications, participating in webinars, and networking with fellow HR professionals. Additionally, I follow relevant podcasts and online communities, ensuring I remain knowledgeable about the latest trends and legislative changes that could affect HR practices.