The primary responsibilities of a Workforce Systems Manager at Tommy Bahama include optimizing the implementation and operation of our retail and restaurant workforce software systems, conducting regular system updates, partnering with team leaders to ensure data accuracy, analyzing workforce data to drive improvements, and acting as a liaison between technical teams and users. This role also involves training staff on the system and staying informed about industry trends to continuously improve processes.

To qualify for the Workforce Systems Manager position at Tommy Bahama, candidates should ideally hold a Bachelor's degree in a related field or have equivalent experience. Generally, a minimum of 3 years in an industry-related role using enterprise business applications and experience with the Legion platform or similar systems is required. Proficiency in workforce planning, data analysis, and strong communication skills are also essential.

The Workforce Systems Manager at Tommy Bahama primarily works with workforce management systems, particularly the Legion platform. The role involves ensuring these systems meet organizational needs through regular updates, troubleshooting, and data analysis for resource allocation and compliance, making the position critical to operational success.

Tommy Bahama places a high value on employee development and career advancement. The company offers generous paid time off, a range of benefits including health, dental, and vision plans, and annual bonus opportunities. There are also structured paths for career advancement as the organization continues to grow, ensuring that you have the chance to expand your skills and take on new challenges.

The salary range for the Workforce Systems Manager position at Tommy Bahama is between $103,200.00 and $130,000.00 annually. This range can vary based on individual experience, knowledge, skillset, and other factors specific to the work location and budget availability.

In answering this question, highlight specific projects where you've successfully implemented or managed workforce management systems, detailing your role, the challenges faced, and how you overcame them. Demonstrating familiarity with system functionalities and their impact on business operations will showcase your expertise.

When addressing this question, explain your methodology for analyzing employee data and forecasting labor needs. Discuss how you investigate trends and gaps, and the tools you use to create efficient schedules that comply with labor laws, ensuring both operational effectiveness and staff satisfaction.

It's vital to showcase your communication skills here. Discuss using clear, jargon-free language, visual aids, or demonstrations to make complex concepts comprehensible. Share examples where your communication had a positive impact on a project involving various stakeholders.

Outline the steps you took to troubleshoot the issue, including how you gathered information, collaborated with IT, and resolved the discrepancies. Emphasize the importance of root cause analysis and building trust with internal teams through transparent communication.

Discuss the testing processes you've implemented, such as user acceptance testing (UAT) and regression testing, and how you initiate changes based on user feedback. Highlight your ability to ensure that modifications align with business requirements without disrupting ongoing operations.

Describe your analytical skills in interpreting data sets, utilizing tools like Excel or specific analytics software. Mention how you transform data insights into actionable strategies for scheduling, productivity, and compliance enhancements, and give an example of a successful initiative you've led.

Reassure the interviewer with your knowledge of labor laws, emphasizing proactive compliance checks and staying updated with any regulatory changes. Mention collaboration with HR teams to ensure that your practices meet both legal standards and company policies.

Showcase your project management skills by discussing your prioritization strategies, such as creating timelines, utilizing project management software, and holding regular check-ins to reassess priorities based on project progress and changing demands.

Provide a specific example of a process improvement you initiated, detailing the problem, your approach, the data that informed your decision, and the positive impact on the organization. This not only demonstrates your problem-solving abilities but also your contribution to operational efficiency.

Convey your dedication to professional growth by mentioning specific resources you utilize, such as industry publications, webinars, networking with peers, and attending trade shows or conferences. Highlighting an example of how newfound knowledge benefitted your team can strengthen your answer.