Head of UX

The Head of UX at Pearson is responsible for shaping the user experience across all products, ensuring a delightful interaction for customers. Key duties include driving product discovery with cross-functional teams, advocating for user needs, establishing a user-centric culture, and leading a high-performing UX team to innovate and excel in design.

To qualify for the Head of UX position at Pearson, candidates should have over 10 years of experience in UX design, with at least 5 years in a leadership role. A strong background in product design, hands-on experience in product discovery, and exceptional communication skills to present UX strategies clearly to stakeholders are essential requirements.

The Head of UX at Pearson contributes to product strategy by defining a clear vision and aligning UX goals with the company's objectives. This includes conducting user research, driving data-informed design decisions, and collaborating with cross-functional teams to ensure that user needs are prioritized in product development.

Pearson emphasizes a user-centric approach in the Head of UX role by embedding design in every stage of product development. You'll leverage user research and testing to inform design decisions, advocate for the user within the organization, and create products that deliver true value while enhancing overall user satisfaction.

As the Head of UX at Pearson, you'll have numerous opportunities for professional growth. You will mentor and develop a talented UX team, foster a collaborative environment, and have the chance to shape innovative product strategies that influence how learners engage with our services, ultimately making a meaningful impact.

In leading a UX team, it's important to emphasize your leadership style, how you inspire team members, and your approach to mentorship. Discuss specific strategies you've implemented to encourage collaboration and innovation while supporting team development and performance.

When answering this question, highlight your methods for conducting user research, such as interviews or usability tests, and how you analyze the gathered data to inform design decisions. Illustrate your process for validating ideas through prototyping and iterations.

To address this question, describe how you align user needs with business objectives by establishing a design strategy that benefits both parties. Share examples of how you've navigated conflicts between user desires and business constraints and how you found effective solutions.

Discuss your commitment to continuous learning in UX through various channels, such as attending conferences, participating in webinars, and reading industry publications. Mention how you incorporate new trends into your projects and team processes.

When asked about a successful project, share a comprehensive story that includes the project's goals, your role in it, the process you used, challenges faced, and how you measured success. Be specific about the impact the project had on user experience or engagement.

To answer this effectively, list the tools you regularly use for design, prototyping, and user testing tools, explaining why you prefer them. Discuss methodologies like Design Thinking or Agile and how you’ve applied them in your work.

Highlight your advocacy approach, such as presenting user research findings to stakeholders, sharing success stories, or actively demonstrating the value of UX in product development. Illustrate how you foster a user-centric culture across teams.

Discuss key performance indicators (KPIs) you track, such as user satisfaction scores, task completion rates, or engagement metrics. Explain how you utilize these metrics for continuous improvement and alignment with business objectives.

Share how you would engage in constructive discussions to understand different perspectives, use data to support design decisions, and involve stakeholders in exploring alternatives. Highlight the importance of compromise and collaboration.

Express your enthusiasm by discussing Pearson's commitment to user-centric solutions and the opportunity to impact how learners engage with products. Highlight your passion for creating meaningful experiences aligned with Pearson's mission of helping people realize their potential through learning.