Field Engineer

As a Field Engineer at Peraton Corporation, you'll be responsible for configuring, managing, and maintaining various government Command and Control (C2) systems. This involves providing Tier II phone support for incidents related to network connections, video endpoints, and VoIP phones. You will offer end-user support, perform preventive maintenance, and document all activities through a ticketing system, ensuring smooth operations across multiple technical services.

To qualify for the Field Engineer position at Peraton Corporation, you'll need at least a high school diploma (or GED) combined with eight years of relevant experience, or a comparable mix of education and experience. It's essential to have at least two years of IT service experience, particularly in troubleshooting and equipment repair. A valid driver’s license and a current Top Secret/SCI security clearance are also required for this role.

The typical salary range for a Field Engineer at Peraton Corporation is between $86,000 and $138,000. This range is based on various factors including experience, qualifications, and the specific responsibilities of the role. It gives prospective candidates a good understanding of the compensation they can expect when joining the team.

Field Engineers at Peraton Corporation can expect a dynamic and fast-paced work environment where they will face diverse challenges. Collaboration is key, as you will be working closely with a team, and you must be able to thrive under pressure and manage multiple projects simultaneously. The role also offers the flexibility to conduct both remote and on-site support, creating a varied work experience.

Yes, there is an expectation for Field Engineers at Peraton Corporation to be available for on-call duty in response to maintenance outages. This availability is crucial for ensuring that any issues affecting the network are addressed promptly, thus minimizing downtime and maintaining operational efficiency.

When answering this question, outline your specific experience with troubleshooting network and communication systems, highlighting any relevant tools or techniques you've employed. Discuss a particular incident where you were able to resolve a challenging technical problem and the steps you took to ensure a successful outcome.

To effectively answer this question, describe your approach to task prioritization, including methods like assessing urgency, project deadlines, and overall impact. Providing a real-life example where you successfully balanced multiple responsibilities will showcase your ability to manage workload efficiently.

Discuss your strategies for delivering clear and patient end-user support. Mention techniques like active listening, asking clarifying questions, and ensuring thorough follow-ups. Real-life examples of successful support scenarios can demonstrate your customer service skills.

Answer by discussing your dedication to professional development. Talk about attending industry conferences, pursuing certifications, subscribing to tech blogs, or engaging in online forums. Highlighting your commitment to continuous learning will reflect positively on your candidacy.

In response to this question, provide a detailed account of a specific high-pressure situation you encountered. Explain how you assessed the problem, the steps you took to address it, and the outcome, emphasizing your ability to remain calm and focused under stress.

Discuss your experience with ticketing systems by specifying which platforms you've used and how you've leveraged them to manage incidents. Detail how you ensure proper documentation and tracking to streamline communication with your team and improve response times.

Explain your systematic approach to verifying system availability, including checking logs, conducting preliminary tests, and coordinating with team members for any ongoing issues. Show your understanding of the importance of thorough system checks before maintenance.

Provide an example of a training session you led, describing the goals, content, and feedback from attendees. Explain how you tailored the training to meet the specific needs of users, and any positive outcomes that came from the session.

When facing a problem beyond your qualifications, emphasize your approach of seeking help from colleagues, utilizing internal resources, and conducting research. Illustrate this by recounting a time when you successfully navigated a challenging situation through collaboration.

Discuss your adherence to established security protocols, mentioning specific measures you take such as following checklists, consulting with security teams, and ensuring documentation is up-to-date. Highlight your understanding of the importance of security in government operations.