Clinical Outreach Specialist

As a Clinical Outreach Specialist at PHIL, your core responsibilities will include building strong relationships with healthcare providers and their office staff, providing excellent customer service, and effectively communicating PHIL's processes. You'll manage outreach efforts, educate providers on the prescription lifecycle, and respond to office feedback, ensuring a streamlined experience for both prescribers and patients.

To thrive as a Clinical Outreach Specialist at PHIL, candidates should have prior experience working in healthcare settings, familiarity with electronic health records, and a solid understanding of medical prescription processing. Interpersonal skills and a customer service mindset are crucial for engaging effectively with healthcare professionals.

The Clinical Outreach Specialist plays a vital role in improving patient access by educating healthcare providers about the services we offer at PHIL, helping them navigate prescription processes, and providing solutions when challenges arise. This role is essential in fostering relationships that ensure timely and affordable access to medications for patients.

PHIL fosters a dynamic and inclusive work environment where innovation is at the forefront. As a Clinical Outreach Specialist, you will work remotely, which allows for flexibility while still being part of a collaborative team that is dedicated to enhancing patient care and driving improvements in healthcare access.

PHIL offers a competitive compensation package along with full benefits, including medical, dental, and vision coverage, as well as a 401(k). This role is a ground-floor opportunity at one of the fastest-growing health-tech startups, and you can expect to grow alongside the company as we expand our team and initiatives.

To build relationships with healthcare providers, I prioritize understanding their needs and challenges. By actively listening and communicating effectively, I can foster trust and rapport. It’s essential to be empathetic and solution-oriented, ensuring that I provide valuable support and insights tailored to their unique circumstances.

The prescription lifecycle involves several stages, including prescribing, processing, and dispensing medications. In the Clinical Outreach Specialist role, understanding this lifecycle allows me to educate healthcare providers and their staff effectively, ensuring they are aware of processes, expected patient copays, and the support PHIL offers to make this experience as seamless as possible.

During cold outreach, I focus on research to understand the provider's practice and tailor my approach accordingly. I find that starting the conversation with an engaging question or an insight relevant to their patient population establishes a connection and helps to create a better dialogue throughout the call.

I view constructive feedback as a valuable opportunity for improvement. I actively listen, validate their concerns, and ask clarifying questions to fully understand their feedback. Following that, I work to address the issues raised, either by collaborating with internal teams or adjusting my approach based on their insights.

I have experience utilizing EHR systems during my time in healthcare settings, which has equipped me with the knowledge to navigate electronic prescriptions and prior authorizations. This understanding allows me to effectively communicate with providers, thereby facilitating a smoother prescription process for both the physician and patient.

Excellent customer service is essential because it reinforces positive relationships with healthcare providers, fosters trust, and ultimately influences how accessible healthcare services are to patients. A supportive and responsive approach can elevate the provider experience and lead to more efficient medication access, which is aligned with our mission at PHIL.

In a past position, a provider was frustrated with prescription delays. I listened actively to their concerns, empathized with their frustrations, and assured them that I would take immediate steps to resolve the issue. By providing timely updates and clear solutions, I was able to transform their frustration into trust, reinforcing our relationship.

To remain adaptable, I prioritize staying organized and open to change. I regularly review priorities and keep the lines of communication open with my team. Embracing change with a positive mindset allows me to pivot effectively, ensuring I remain focused on providing the best service possible to healthcare providers.

Success as a Clinical Outreach Specialist can be measured through the strength of relationships developed with healthcare providers, the effectiveness of educational initiatives launched, and ultimately, how many patients benefit from improved access to medications as a result of our efforts. Strong metrics, along with positive feedback from HCPs, serve as indicators of success.

I am motivated by the impact that technology can have on healthcare access and outcomes. Being part of a mission-driven company like PHIL, where I can contribute to improving access to specialty medications for patients, fulfills my passion for making a meaningful difference in people's lives.