Sales Engineer

The Sales Engineer at Productiv is responsible for delivering engaging product demonstrations, developing proof-of-concept solutions, and guiding prospects through technical evaluations. This person works alongside account executives to uncover customer challenges and effectively position our solutions to drive deal closures.

To qualify for the Sales Engineer role at Productiv, candidates should have 3-5 years of experience in Sales Engineering or a similar customer-facing technical role. They must also have a strong understanding of SaaS and cloud-based solutions, excellent communication skills, and the ability to translate technical concepts into business value.

A Sales Engineer at Productiv supports post-sales by ensuring successful product deployment and fostering long-term customer success. This includes gathering customer feedback and collaborating with product and engineering teams to improve our offerings and enhance customer experiences.

Productiv provides comprehensive benefits for Sales Engineers, including medical, dental, and vision insurance, a robust 401K plan, mental health resources through Modern Health, and numerous work-life balance perks, such as extended paternity and maternity leave, alongside monthly stipends for telecommunications.

The base salary range for the Sales Engineer position at Productiv is between $140,000 and $160,000 annually. This range varies based on role, level, and location, with individual pay determined by factors like job-related skills and experience.

When answering this question, provide a specific scenario showcasing your problem-solving skills and ability to collaborate with sales teams. Highlight your engagement with the client, how you identified key issues, and the steps you took to tailor a solution that led to a successful deal closure.

Effective responses to objections come from listening carefully and addressing concerns directly. Illustrate your approach by sharing a specific example of how you turned an objection into an opportunity to present additional benefits, thus reinforcing the value of the solution.

Demonstrate your method of asking probing questions and engaging in active listening to uncover a client's requirements. Talk about how you apply this information to customize presentations and ensure alignment with business objectives.

Discuss your background working with SaaS and how it’s relevant to the Sales Engineer role. Provide examples that showcase your knowledge of the product lifecycle, customer interactions, or technical requirements specific to SaaS platforms.

Time management is critical in this role. Discuss your organizational strategies such as using project management tools, prioritizing tasks based on client urgency, and setting clear milestones to ensure all engagements receive adequate attention.

Talk about the process of understanding the target audience’s needs, collaborating with your marketing and product teams, and integrating technical information into compelling formats like documentation or training materials that enhance the sales team's effectiveness.

Show your proactive approach to learning by sharing resources like tech blogs, webinars, and industry conferences that you follow. Mention how you regularly share insights with your team to ensure everyone stays informed.

Highlight your systematic approach for collecting feedback, whether through surveys or direct conversations, and how you use that feedback constructively to collaborate with product and engineering teams to shape future developments.

Your response should focus on maintaining composure, communicating openly with the customer, and demonstrating your problem-solving skills in real time. Provide a specific example if possible.

Be sure to express your enthusiasm for Productiv’s mission and values, as well as how they align with your career goals. Speak about your admiration for their innovative approach to SaaS management and your eagerness to contribute to their growth.