Customer Data Engineer II-IN

As a Customer Data Engineer II at Rackspace Technology, your primary responsibilities include resolving database application alerts, upgrades, security, and performance tuning. You will monitor the production environment, respond to customer requests, and ensure data is protected and recoverable. Collaboration with different teams, such as DBAs and SREs, will also be part of your role to tackle issues effectively.

To become a Customer Data Engineer II at Rackspace Technology, you should have at least 2 years of experience with MongoDB or Elasticsearch, along with strong Linux system administration skills. A good understanding of database configurations and troubleshooting skills are crucial, as is the ability to work well in teams and communicate effectively.

Yes, Rackspace Technology is committed to your professional development. We offer training for required expertise in database application support, Linux system administration, and other technologies needed for your role as a Customer Data Engineer II. You will have the opportunity to learn and grow within our supportive environment.

Skills that can enhance your candidacy for the Customer Data Engineer II position at Rackspace Technology include a solid understanding of MongoDB and Elasticsearch, scripting skills in shell or Python, and experience with configuration management tools like Ansible or Puppet. Familiarity with technologies such as Redis, k8s, and Hadoop would also be beneficial.

The Customer Data Engineer II position at Rackspace Technology requires a flexible work schedule that includes weekend and holiday shifts, as well as on-call rotation during regular shift hours. Since we operate on a 24/7 basis, candidates should be prepared to handle emergency escalations as they arise.

When asked about your experience with MongoDB, highlight specific projects or situations where you managed MongoDB environments, focusing on any troubleshooting or optimization techniques you employed. Mention metrics or outcomes that improved performance to demonstrate your effectiveness.

Discuss your approach to triaging customer requests by urgency and impact. Describe how you assess the severity of issues, your communication strategies with customers, and your collaborative efforts with other departments to ensure timely resolutions.

Share a structured approach to troubleshooting, starting from identifying performance bottlenecks through metrics monitoring, performing log analysis, and possibly discussing tools or methods you’ve used to diagnose problems effectively.

Provide a specific example illustrating your teamwork; talk about the role you played, how you communicated with your peers, and the steps you took to ensure collaboration towards a common goal, concluding with the resolution of the issue.

Explain your experience managing Linux systems, particularly debian and CentOS distributions. Discuss any administrative tasks you've handled, such as user management, shell scripting, or security enhancements.

Highlight any scripting practices you have experience with, such as Python or shell scripting. Detail the specific tasks you utilized scripting for, like automation or performance monitoring, showcasing how it added value to your previous role.

Share your strategies for maintaining composure and efficiency under pressure. Discuss your preparation routines, how you manage your time, and any techniques you use to ensure quick, effective responses during on-call situations.

Express the importance of clear documentation in a technical environment. Talk about the types of documentation you create or maintain, such as troubleshooting guides or solution summaries, and how they support team knowledge management.

Describe your commitment to professional development, including attending webinars, workshops, or obtaining certifications. Mention specific resources you follow, like industry blogs or forums, to keep informed of trends in MongoDB and Elasticsearch.

Discuss qualities such as strong analytical and problem-solving skills, excellent communication abilities, and a customer-centric approach. Emphasize the importance of being a team player while also being able to work independently.