Commercial Operations Associate

As a Commercial Operations Associate at Redwood Materials, your key responsibilities include acting as the primary contact for day-to-day customer requests, managing supplier onboarding, and handling logistics requests and purchase orders. You will also be responsible for keeping meticulous records in our CRM and ERP systems, developing processes for smooth program operations, and collaborating with various teams to enhance our recycling initiatives.

A Bachelor’s or Associate degree is required for the Commercial Operations Associate position at Redwood Materials. Ideally, candidates should have 3-5 years of relevant experience in sales operations, business planning, or logistics. Experience in the commodities, metals, or battery materials industries is a strong plus, along with a passion for sustainability and a proactive attitude.

The role of Commercial Operations Associate at Redwood Materials is integral to supporting our sustainability mission. By ensuring the efficient onboarding of suppliers and managing recycling program operations, you directly contribute to reducing waste and fostering a circular supply chain. This role enables you to work on initiatives that develop new technologies aimed at enhancing the sustainability of battery materials.

The work culture at Redwood Materials is dynamic and collaborative, focusing on innovation and sustainability. As a Commercial Operations Associate, you'll be part of a team that values proactive problem-solving and a gritty, entrepreneurial spirit. With a commitment to making the world a better place, your contributions will be recognized and celebrated.

In your role as a Commercial Operations Associate at Redwood Materials, you could work on a variety of projects such as optimizing logistics processes, enhancing supplier relationships, developing analytics for recycling programs, and improving internal systems for better compliance and reporting. Each project offers a chance to leverage your skills while making an impact in the sustainable materials industry.

To effectively answer this question, highlight your relevant experience in sales operations, logistics, or business planning. Discuss specific instances where you managed customer requests or refined processes and how those experiences prepare you for the role at Redwood Materials.

You can respond by discussing your time management strategies, such as using tools to track your tasks, setting deadlines, and continuously communicating with your team. Provide examples from past experiences where prioritizing tasks led to successful outcomes.

Discuss a specific process improvement you undertook in your previous roles. Highlight the problem, the steps you took to address it, and the positive impact it had on the team's efficiency or customer satisfaction, linking it back to skills that would benefit care at Redwood Materials.

To demonstrate your understanding, outline steps such as establishing clear communication channels, setting expectations with suppliers, and utilizing feedback to improve operations. Illustrate this with a past experience where you successfully managed supplier relationships.

Your answer should reflect your passion for sustainability and innovation. Share what attracts you to Redwood’s mission to create a circular supply chain and provide examples of how your values align with the company’s goals.

Discuss your approach to conflict resolution, which may include active listening, seeking to understand the other person's perspective, and collaboratively finding a solution. Provide an example where you successfully resolved a conflict and improved the working relationship.

Mention any CRM, ERP, or analytics tools you have experience with that would be relevant to the Commercial Operations Associate role. Explain how you have used these tools to improve efficiencies or track operations effectively.

Demonstrate your knowledge by discussing current trends, regulations, and the importance of recycling in the context of sustainability. Highlight any experience you have in the field or related industries to show your preparedness for the role.

You can describe your attention to detail and commitment to following procedures, along with steps you take to stay informed about relevant regulations and guidelines. Share an instance where your adherence to compliance positively affected your work.

Provide a clear example focusing on the data you analyzed, the conclusions you drawn, and how that informed a decision or improved a process. Highlight the importance of data-driven decision-making relevant to the Commercial Operations Associate role.