Restaurant Floor Manager- Eataly Downtown

As a Restaurant Floor Manager at Eataly Downtown, your primary responsibilities include overseeing the daily operations of the restaurant, supporting the AGM in staff management including hiring, training, and performance evaluations, ensuring exceptional service standards, and maintaining compliance with health and safety regulations. You'll also review financials to help manage the budget and coordinate with the front-of-house team regarding special events and activities.

To be considered for the Restaurant Floor Manager position at Eataly, candidates should have at least 2 years of experience in leading or managing a front-of-house restaurant team. A Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality is preferred, along with outstanding communication, leadership, and problem-solving skills. A knowledge of Italian cuisine is a strong advantage.

The ideal Restaurant Floor Manager at Eataly Downtown should possess excellent leadership skills, exceptional communication abilities, and a strong understanding of service steps. Being proactive in problem-solving and having a good grasp of the restaurant's operational needs are vital elements for success in the role.

Yes, Eataly Downtown offers comprehensive training as part of the onboarding process for Restaurant Floor Managers. This program ensures you are well-versed in our menu items, service standards, and company culture, preparing you to effectively manage your team and enhance the dining experience for our guests.

Eataly Downtown offers a range of benefits for its Restaurant Floor Managers, including medical, dental, and vision insurance, paid time off, a referral bonus program, and a bonus scheme. Additionally, you will enjoy a daily free family meal, discounts at Eataly, and opportunities to take part in culinary classes on Italian products and cuisine.

When answering this question, highlight specific instances where you've successfully led a team, including how you trained and motivated staff, resolved conflicts, and ensured high service standards. Avoid clichés; instead, illustrate your experience with examples and outcomes.

Discuss your approach to conflict resolution, including how you remain calm and professional. Share a specific example where you successfully resolved a guest issue while maintaining service quality and customer satisfaction.

Focus on the importance of communication, attentiveness, and personalization. Provide examples of how you instill these values in your team and why they are integral to the restaurant's success.

Talk about the procedures you implement to maintain compliance, such as regular training sessions for staff, checklists for cleanliness, and personal accountability. Mention your strategies for keeping your team informed and engaged with these standards.

Share your ideas based on previous experiences, focusing on team training, refining processes, enhancing the guest experience, and leveraging feedback from both staff and customers. Make it clear that your approach is data-driven and focused on results.

Discuss your methods of creating balanced schedules that accommodate both peak and off-peak hours, staff availability, and any significant events. Emphasize your flexible approach and use of tools to optimize staffing.

Focus on a specific event by detailing the planning process, coordination with teams, and how you measured its success—whether through feedback, sales figures, or enhanced reputation.

Share your passion for the hospitality industry and how it fulfills you, talking about specific moments where you've made a difference in a guest's experience or fostered a sense of community among your staff.

Talk about your commitment to continuous learning through culinary courses, industry publications, and networking with other professionals, demonstrating that you are proactive in adapting to new trends and challenges.

Express your enthusiasm for Eataly’s unique offerings and dedication to quality Italian cuisine. Discuss how your values align with the company’s mission and how you see yourself contributing to its continued success.