Customer Success Enablement Program Manager - job 1 of 2

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Renaissance is seeking an insightful, highly motivated, creative enablement professional who is passionate about helping others succeed.   

As a Customer Success (CS) Enablement Program Manager, you will provide our Customer Success organization with learning, content, and resources to maximize growth and motivate success. Collaborating closely with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market team, you will lead the design and implementation of strategic enablement programs to support strategic business goals and enhance the effectiveness of our CS organization.   

In this role as CS Enablement Program Manager, you will:   

• Support the development and delivery of our portfolio of CS enablement programs.  
• Partner with leadership, high-performing Customer Success Managers (CSMs), and key cross-functional partners to uncover business needs, determine and design appropriate learning programs from ideation and organization through launch, iteration, and measuring impact.   
• Build and manage repeatable and scalable enablement programs and strategies.   
• Facilitate learning and readiness programming to maximize the effectiveness and performance of the customer success team.   
• Establish clear project plans that define the strategic impact, scope, implementation plans, and success metrics.  
• Develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content.   
• Create a culture of continuous improvement and optimization for program content and back-end processes.  
• Provide consultative and organizational support for the development of standard operating procedures  
• Identify opportunities and proactively pursue initiatives for how we can drive stronger collaboration across our Revenue and Go-To-Market teams.   

For this role as a Customer Success Enablement Program Manager, you should have:   

• 4+ years of experience in a dedicated role in customer success enablement, program management, or learning and development in a high-performance revenue SaaS organization, or in combination with other teaching and training experiences of similar caliber.  
• Experience as a Customer Success Manager role is highly preferred, with additional previous experience in education, educational leadership and/or edtech SaaS roles being an extra bonus.  
• Knowledge and experience with implementing Renaissance solutions is highly valuable and preferred, but not required.  
• Strong program management skills with demonstrated experience in driving multiple projects from initial ideation through execution, maintenance, and evaluation phases.  
• Experience in designing and delivering large complex training programs and engaging and interactive training content using a variety of adult learning modalities, preferably within SaaS CS organizations.  
• Proficient in stakeholder management to ensure transparency, fostering understanding of project process and progress, and delivering expected outcomes effectively.  
• Experience scoping and executing on revenue enablement tools optimization; Highspot, Outreach and Gainsight preferred.   
• Knowledge and understanding of the customer journey and customer success frameworks for supporting and nurturing customer from onboarding through renewal.   
• High degree of business acumen and detailed understanding of sales and customer cycles.   
• Demonstrates strong executive presence, exhibiting confidence, professionalism, and effective communication skills when interacting with stakeholders at all levels of the organization.  
• A strategic and growth mindset committed to driving employee success and organizational excellence while also planning for future growth.   
• Highly collaborative with a strong ability to lead cross-functional project teams.   
• Experience executing in modern eLearning tools (Articulate Rise, Camtasia, etc.), web-based meeting tools (Teams, etc.), CRM and sales system tools (Salesforce, Outreach, etc.) and knowledge management tools (SharePoint, Highspot, etc.) to build engaging and transformative learning programs.  

All your information will be kept confidential according to EEO guidelines.

Salary Range: $109,500 -$120,000  This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/