General Manager - Arbor Trails

As the General Manager at Arbor Trails, you'll be tasked with overseeing studio performance by monitoring key performance indicators (KPIs), managing team operations, coordinating marketing events, and fostering brand awareness in the community. Your role is vital in driving sales and member engagement, ensuring a safe and clean environment, and providing top-notch customer service, making each client's experience exceptional.

To apply for the General Manager position at Restore Hyper Wellness, you should possess a high school diploma or equivalent, with 3-5 years of management experience, preferably in health, wellness, fitness, or retail sectors. Strong leadership skills, excellent communication, a passion for customer service, and the ability to handle various responsibilities and challenges are essential for success in this role.

In the General Manager role at Arbor Trails, essential skills include strong leadership and management abilities, exceptional communication, multi-tasking, and problem-solving skills. You should also be proficient in sales and team mentorship to inspire and guide your staff toward achieving studio goals. Familiarity with technology and computer applications is necessary to manage day-to-day operations effectively.

At Restore Hyper Wellness, as a General Manager, you can expect various growth opportunities designed for your career advancement. You’ll have access to ongoing training, mentorship, and professional development resources, allowing you to cultivate your skills in management, sales, and wellness while being part of an expanding organization dedicated to innovation.

Employees in the General Manager role at Restore Hyper Wellness enjoy a comprehensive benefits package, including medical, dental, vision, disability and life insurance, generous paid time off (PTO), complimentary and discounted services, a 401k retirement plan with employer match, and bonus opportunities. We prioritize employee wellness and satisfaction as part of our commitment to fostering a positive work environment.

When answering this question, discuss specific experiences where you successfully led a team, focusing on your leadership style, how you handled challenges, fostered teamwork, and improved performance. Highlight achievements that demonstrate your ability to motivate and engage staff while creating a positive culture within a wellness or retail setting.

Outline your strategy for establishing realistic, measurable KPIs tailored to the unique goals of the studio. Explain your process for tracking performance, adjusting strategies as needed, and engaging staff to meet those targets. Mention the importance of communication, collaboration, and providing feedback to ensure everyone is aligned toward achieving success.

Describe innovative marketing strategies you would use to enhance memberships, such as community outreach events, partnerships with local businesses, referral programs, and promotional offers. Emphasize the importance of understanding customer needs and experiences, and highlight how you would adapt approaches to attract new members while retaining existing ones.

Emphasize your commitment to employee development by discussing your approach to regular coaching, performance reviews, and recognition programs. Talk about how you create a mentorship culture that encourages team members to advance their skills and careers while ensuring they feel valued and supported in their roles.

Provide a specific example of a conflict resolution experience, detailing the steps you took to intervene, mediate, and find common ground among team members. Focus on your communication skills, empathy, and ability to facilitate collaboration, ensuring that you maintained a positive environment and improved team dynamics.

Discuss your philosophy on customer service, emphasizing a customer-first approach where you actively listen to client feedback and ensure your team is equipped with the knowledge to assist effectively. Share specific training or operational strategies you’ve implemented to enhance service quality and deepen client relationships.

Highlight your experience with budgeting, financial tracking, and reporting. Explain how you have managed operational expenses, maximized revenue, and ensured accountability within financial processes. Providing specific examples will demonstrate your capabilities in maintaining studio profitability.

Share your intrinsic motivations for being a manager, such as seeing others succeed, fostering a positive team environment, and making a significant impact on the community through wellness initiatives. Explain how these motivators drive your daily actions and decision-making processes.

Describe a specific marketing campaign you spearheaded, detailing the goals, strategy, execution, and outcomes. Focus on metrics that demonstrate its success, and mention how collaborative efforts led to this accomplishment while highlighting your skills in marketing and team coordination.

Articulate your passion for wellness and why Restore Hyper Wellness aligns with your professional values and career aspirations. Mention the innovative therapies and culture of wellness that inspire you, along with your commitment to contributing to the company's mission and vision.