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Business Support Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.


As a Business Support Specialist you play an active part in the life cycle of digital solutions roadmap, which support the global/regional/affiliate business partners by providing a seamless digital experience for our customers. The role acts as a subject matter expert role to reach Global Digital Hub’s and its direct stakeholders’ key objectives and business goals by owning and executing digital projects to enable relevant stakeholders being accountable for their own business outcomes and partnering them to reach those. The role scope includes identifying areas for improvements, process changes as well as best
practices & training. If applicable, the role is responsible for identifying and prioritizing operational changes (including business relevant system configurations) and fixes. The role is connected to respective product development, and covers many aspects such as prioritizing team backlog and/or contributing to the Product Vision, Roadmap, and/or content presentations, and/or preparing and running Program Increment (PI) planning to deliver the highest business impact.
 

The Opportunity:

  • Support and manage Roche activities related to Roche digital ecosystems and other connected platforms, channels, integrations (if applicable) and tools.

  • Support key global stakeholders as well as affiliates by consulting them on how to further develop their digital performance and ensure they leverage the available digital tools in order to meet their overall goals.

  • Understand the business partners’ and stakeholders’ preferences and consulting, recommending, and developing solutions to reach goals.

  • Support Solution roll out planning and execution.

Who you are:

  • You own a Bsc/Msc degree, desirable in Computing and IT, Communication or Digital Marketing (Focus on Digital Media).

  • You have 3-5 years of digital marketing/technology experience; preferably in a global environment with an established track record of influencing processes development in the area of own expertise.

  • You are a forward thinking professional, with excellent understanding of marketing, sales and service ecosystems, including technical specification requirements and business processes.

  • You are innovative, technology enthusiast with the ability to demonstrate awareness of the latest digital marketing trends.

  • An agile (lean, scrum, SaFe 5.1) mindset with demonstrated capability to dramatically simplify and prioritize is preferred, but not required.

In exchange we provide you with:

  • Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

  • Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs (2 office days/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

  • A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about. 

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:  https://go.roche.com/dpn4candidates

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.

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Average salary estimate

$55000 / YEARLY (est.)
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$45000K
$65000K

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What You Should Know About Business Support Specialist, Roche

At Roche, we believe in the power of individuality and the unique qualities each person brings to our team. As a Business Support Specialist, you will play an integral role in our newly established Global Digital Hub in Budapest. This dynamic position lets you step into the exciting world of digital solutions, where your expertise will help shape projects that connect our business partners across the globe. You'll have the opportunity to support various digital initiatives related to Social Media Management, Marketing Automation, and Creative Design, among others. With a focus on enhancing digital performance, you'll collaborate with stakeholders to offer custom solutions tailored to their needs. Your insights into business processes and the latest digital trends will make you a vital resource for your team. Plus, with Roche’s emphasis on professional growth, you can further your career through numerous development opportunities, all while enjoying a flexible work environment that promotes work-life balance. Join us in making a difference in healthcare by leveraging your skills to improve how we connect with patients and healthcare workers worldwide. Here at Roche, every voice is valued and matters, including yours!

Frequently Asked Questions (FAQs) for Business Support Specialist Role at Roche
What are the main responsibilities of the Business Support Specialist at Roche?

As a Business Support Specialist at Roche, you will support the Global Digital Hub by managing digital ecosystems and enhancing digital performance for stakeholders. Key responsibilities include consulting on digital tools, supporting solution rollouts, and helping partners achieve their business objectives through effective digital strategies.

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What qualifications are required for a Business Support Specialist position at Roche?

The ideal candidate for the Business Support Specialist role at Roche should have a BSc or MSc degree in Computing and IT, Communication, or Digital Marketing, alongside 3-5 years of experience in digital marketing or technology. Proficiency in marketing ecosystems and innovative problem-solving skills are highly valued.

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How does the Business Support Specialist contribute to Roche's digital initiatives?

The Business Support Specialist contributes to Roche’s digital initiatives by acting as a subject matter expert who executes digital projects and ensures that stakeholders effectively leverage digital tools to meet their goals. Your role will include identifying areas for process improvement and supporting the rollout of digital solutions.

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What kind of development opportunities does Roche provide for Business Support Specialists?

Roche offers extensive development opportunities for Business Support Specialists, including training programs, free language courses, and various career advancement options. Employees can also engage in mentoring and coaching programs that are designed to foster personal and professional growth.

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What is the work culture like for Business Support Specialists at Roche in Budapest?

The work culture at Roche is inclusive and supportive, promoting personal expression and collaboration. As a Business Support Specialist, you will be part of a global community where your ideas are heard, and you can thrive both professionally and personally in a flexible environment that values work-life balance.

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Common Interview Questions for Business Support Specialist
Can you explain your experience with digital marketing tools as a Business Support Specialist?

When answering this question, highlight specific digital marketing tools you’ve worked with and how you utilized them in previous roles to improve performance or streamline processes. Discuss your understanding of metrics, analytics, and how these tools align with business objectives.

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Describe a successful digital project you managed and what impact it had.

Provide a detailed account of a digital project you led, focusing on your role, the challenges faced, and the outcomes achieved. Relate how the project aligned with company objectives and how your contributions made a significant difference to the organization.

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How do you prioritize tasks in a fast-paced digital environment?

Discuss your strategies for prioritization, such as using tools for task management, focusing on impact, and communicating with stakeholders to understand urgency. Providing examples from past experiences can demonstrate your capability and proactive approach.

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What are some key trends in digital marketing that you believe are important?

In your response, discuss current digital marketing trends such as AI, automation, and personalized marketing. Explain their importance to business strategies, particularly how they can enhance customer engagement and drive business goals.

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How do you handle feedback from stakeholders on digital initiatives?

Explain your process for receiving and implementing feedback, showcasing your ability to adapt and improve digital strategies. Emphasize the importance of communication and collaboration in making necessary adjustments to meet stakeholder expectations.

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What is your approach to managing relationships with global stakeholders?

Share your techniques for relationship management, such as regular check-ins, understanding their needs, and being responsive. Highlight any successful relationships you’ve built in past roles to illustrate your interpersonal skills.

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How would you ensure alignment between digital initiatives and business goals?

Discuss the importance of understanding business strategies and regularly communicating with teams to ensure that digital projects support overarching objectives. Providing examples of past alignment efforts can solidify your answer.

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In your opinion, what makes a digital marketing strategy successful?

Address components such as clear objectives, understanding the target audience, effective measurement of results, and agility in adapting to change. Relate this to your personal experience in creating successful marketing strategies.

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How do you stay updated with the latest digital marketing trends?

Explain your routine for staying current, like following industry blogs, participating in webinars, or networking within the community. Showcase your commitment to continuous learning in the dynamic field of digital marketing.

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Why do you want to work as a Business Support Specialist at Roche?

Express your enthusiasm for Roche’s mission and values. Discuss how your skills align with the role and how you can contribute to Roche's goals. Sharing a personal connection to healthcare or innovation can strengthen your response.

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DATE POSTED
April 14, 2025

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