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Engineering Manager - Patient Services

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are looking to hire an experienced Engineering Manager to lead Rula’s Patient Services Team, a core service that is vital to the user experience across multiple verticals and central to the company’s operations. In this role, you will oversee the development of scalable, reliable systems that enable experiences for patients and data for our internal teams. You’ll collaborate with stakeholders to align priorities, mentor a high-performing engineering team, and drive technical excellence to support Rula’s mission. If you’re passionate about building impactful systems and empowering teams, we want to hear from you!

Required Qualifications

  • Bachelor’s degree in Computer Science, a related field, or equivalent work experience.

  • 7+ years of professional engineering experience, including at least 5 years as an individual contributor and 2+ years in hands-on people management.

  • Proven experience in performance management, mentoring, and fostering professional career growth.

  • Strong interpersonal and communication skills, with a history of successfully working cross-functionally.

  • Demonstrated expertise in building highly scalable, reliable, and performant systems.

  • Deep understanding of modern application design architecture, API design patterns, security, performance, and scaling.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

  • Experience working in early or growth-stage companies.

  • Proven track record of recruiting, hiring, and developing technical teams.

  • Strong collaboration skills with product managers to drive company initiatives.

  • Demonstrable project management experience across multiple cross-functional teams.

  • Experience leveraging data to inform and drive decision-making processes.

We're serious about your well-being! As part of our team, full-time employees receive:

  • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

  • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

  • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

  • 401(k) plan access: Start saving for your future

  • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

  • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

  • Employee Assistance Program (EAP): Support for your mental and physical health

  • New hire home office stipend: Set up your workspace for success

  • Quarterly department stipend: Fund team-building activities or in-person gatherings

  • Wellness events and lunch & learns: Explore a variety of engaging topics

  • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

  • Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

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What You Should Know About Engineering Manager - Patient Services, Rula

At Rula, we understand the importance of mental health and are looking to connect with a passionate Engineering Manager for our Patient Services Team in Los Angeles. This is not just a job; it’s an opportunity to make a meaningful impact in mental healthcare. As the Engineering Manager, you will lead a talented group of engineers who are dedicated to creating scalable systems that enhance patient experiences and provide essential data to internal teams. Collaborating with various stakeholders, you will play a crucial role in aligning project priorities while mentoring your team to achieve technical excellence. If you're an experienced engineer with a keen eye for building reliable systems and a desire to foster a supportive environment for your team, we want you to join us. You'll have the opportunity to leverage your skills in a role that truly values the importance of mental health, and we believe that together, we can create a positive impact on individuals and communities. At Rula, we support our employees’ well-being with a fully remote work environment and a comprehensive array of benefits designed to help you thrive both personally and professionally. We're excited about the journey ahead and hope you'll consider being a part of our mission!

Frequently Asked Questions (FAQs) for Engineering Manager - Patient Services Role at Rula
What are the main responsibilities of the Engineering Manager at Rula?

The Engineering Manager at Rula is responsible for leading the Patient Services Team, overseeing the development of scalable and reliable systems, collaborating with stakeholders, mentoring team members, and driving technical excellence to enhance user experience across various platforms.

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What qualifications should an applicant have for the Engineering Manager role at Rula?

Ideal candidates for the Engineering Manager position at Rula should possess a Bachelor's degree in Computer Science or a related field, along with 7+ years of professional engineering experience, including 2+ years in a hands-on management role, and a strong background in system architecture and performance.

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What skills are essential for being successful as an Engineering Manager at Rula?

Success in the Engineering Manager role at Rula requires strong interpersonal and communication skills, proven experience in performance management, expertise in building scalable systems, and the ability to work cross-functionally with various teams.

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How does Rula support the professional growth of its Engineering Manager?

Rula prioritizes professional growth by fostering a culture of mentorship within its engineering teams, offering opportunities for continuous learning, and encouraging collaboration with product managers to enhance project outcomes.

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What is the work environment like for the Engineering Manager at Rula?

The Engineering Manager position at Rula promotes a 100% remote work environment, providing flexibility that supports a healthy work-life balance, along with benefits that foster overall wellbeing and encourage self-care.

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Common Interview Questions for Engineering Manager - Patient Services
How do you prioritize tasks within your engineering team?

Prioritization is crucial; I utilize agile methodologies to assess project urgency and impact. I also involve my team in discussions to align on priorities based on overall company goals, which fosters a collaborative environment.

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Can you describe your experience with mentoring engineers?

Mentorship is a key focus of mine. I have regular one-on-one meetings with team members to understand their personal goals and challenges, guide them through technical hurdles, and help create development plans tailored to their career aspirations.

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What modern technologies do you find best suited for building scalable systems?

I find that cloud platforms, container orchestration (like Kubernetes), and microservices architectures are excellent for scalability. They allow teams to break down applications into manageable services and seamlessly adjust resources based on demand.

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How do you handle conflicts within your team?

I believe in addressing conflicts directly and amicably. Facilitation of open dialogues between involved parties usually helps clarify misunderstandings, ensuring that everyone feels heard, which leads to more cohesive teamwork.

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What strategies do you use to ensure effective cross-functional collaboration?

Regular communication, shared goals, and utilizing collaborative tools are essential. I encourage joint meetings with product management and other teams early in projects to establish a solid understanding of objectives and deliverables.

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How do you measure the success of your engineering projects?

Success is measured through both qualitative and quantitative metrics. I track performance indicators such as uptime, user satisfaction, and the project's impact on our business goals, alongside team feedback to ensure continuous improvement.

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What is your approach to on-boarding new engineering team members?

I focus on a structured onboarding process that includes a mix of documentation, mentoring, and hands-on experience. Pairing new hires with seasoned team members accelerates their integration into our workflows and culture.

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What is the role of data in your decision-making process?

Data plays a fundamental role in shaping decisions. I advocate for data-driven approaches, leveraging analytics to inform system improvements and validate the effectiveness of engineering strategies.

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How do you stay updated with the latest technology trends?

Staying updated is vital; I regularly participate in tech community events, follow relevant podcasts, and contribute to professional networks. This helps me identify emerging technologies and best practices that can be applied to our projects.

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Why do you want to be an Engineering Manager at Rula?

I am drawn to Rula's mission of improving mental health through technology. Working with a team dedicated to creating impactful systems aligns perfectly with my values and professional aspirations in the engineering domain.

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Rula's mission is to make mental healthcare work for everyone.

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Full-time, remote
DATE POSTED
February 2, 2025

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