Manager - Mid Market

The Manager - Mid Market at Samsara is primarily responsible for leading and mentoring a team of Mid Market Account Executives. This includes guiding them through the entire sales process, from outbound cold calling to closing deals. You'll coordinate with marketing to drive lead generation in the UK&I market and work cross-functionally with various teams to ensure smooth deal progression. Your leadership will set the cultural tone in the office, emphasizing teamwork and customer obsession, making a meaningful impact on the industries we serve.

For the Manager - Mid Market role at Samsara, candidates are expected to have a minimum of 6+ years of sales experience, with 2+ years of team management preferred. A thorough understanding of Salesforce.com (SFDC) and sales methodologies like MEDDIC/MEDDPICC is important. The ideal candidate should also demonstrate strong problem-solving capabilities, team management skills, and a proven track record in coaching sales teams to achieve targets and exceed quotas.

At Samsara, we prioritize a smooth onboarding process for the Manager - Mid Market. You'll begin by becoming familiar with our products, culture, and existing processes. You'll have access to mentoring from leadership and resources to help develop your team. The onboarding journey includes in-depth training sessions that cater to your learning style, coupled with shadowing opportunities to build deep relationships with colleagues across the company.

The Manager - Mid Market position at Samsara offers excellent growth opportunities. As you lead and develop your team, you will also have the chance to take on larger responsibilities such as strategic initiatives that affect the entire market. Additionally, your success can lead to advancement within the sales organization or other cross-functional leadership roles as Samsara continues to expand its operations globally.

The work culture for a Manager - Mid Market at Samsara is vibrant and high-performing. Emphasizing teamwork, collaboration, and a customer-first mindset, the team thrives on shared goals and continuous improvement. With a commitment to inclusivity and diversity, Samsara fosters an environment where every employee contributes their unique perspective, ensuring collective success as we tackle challenging issues in various industries together.

Start by establishing rapport with your team members. Tailor your coaching strategies based on their individual strengths and areas for improvement. Share best practices while encouraging open communication, allowing team members to discuss their challenges. Make yourself available for role-playing sales scenarios, fostering an environment of continuous learning and collaboration.

When addressing a significant sales challenge, start by analyzing what went wrong and identifying key areas of focus. Share your experience in strategizing solutions, leveraging customer feedback, and collaborating with team members and stakeholders. Highlight how the outcome improved the team's performance or customer satisfaction.

Effective prioritization involves assessing the urgency and importance of tasks. Use team metrics to identify which areas need immediate attention. Communicate clear goals to your team and frequently check progress, allowing for adjustments as needed. Furthermore, fostering a collaborative environment will help keep everyone aligned and focused on high-impact activities.

Establishing lasting customer relationships requires genuine engagement and understanding their unique needs. Conduct regular check-ins, solicit feedback, and adapt your offerings based on their evolving requirements. Be proactive in showing value through insights and maintain trustworthy communication to build a foundation of loyalty.

To ensure your team meets or exceeds quotas, implement a data-driven approach by analyzing performance metrics. Set realistic but challenging targets, and leverage team strengths to motivate individuals. Regular feedback sessions, skill development opportunities, and celebrating wins will help maintain momentum and team morale.

Demonstrate familiarity with Salesforce.com by discussing how you utilize its features for tracking leads, managing opportunities, and monitoring team performance. Share specifics about setting up dashboards, automating workflows, and using reporting tools to assess sales data, enabling informed decision-making for team management.

Teamwork is crucial for achieving sales success, as it allows for shared knowledge and collaboration. Emphasize the importance of leveraging diverse skills and fostering a positive atmosphere. Successful teams utilize individual strengths to collectively overcome challenges and maximize performance by working together towards common goals.

The most important quality of a successful sales manager is the ability to lead with empathy. Understanding your team's challenges and fostering a supportive environment will drive productivity and retention. Additionally, an effective sales manager inspires confidence, encourages growth, and continuously seeks improvement for themselves and their team.

Handling conflicts requires a calm, open approach. Encourage team members to communicate openly about the issue and facilitate a constructive discussion focused on finding a solution. Emphasize the importance of collaboration and compromise, steering the conversation towards mutual understanding and conflict resolution for a healthier team dynamic.

Creating a motivating sales environment involves clear communication of expectations, recognition of achievements, and ongoing support for personal and professional development. Use incentives, team-building activities, and regular feedback to foster a culture of encouragement. Prioritize maintaining a positive atmosphere that empowers team members to achieve their best.