Implementation Consultant

As an Implementation Consultant at SeatGeek, you'll be responsible for delivering client onboarding services and managing technical project deliveries. You'll consult with clients to align solutions with their requirements and lead both workstreams and entire projects focused on implementation efficiency. As part of your responsibilities, fostering collaborative relationships with both clients and internal teams is essential, allowing you to ensure optimal usage of our ticketing solutions.

To succeed as an Implementation Consultant at SeatGeek, you need at least 2 years of experience in the ticketing industry or related technology service delivery. Strong communication skills are essential for tailoring messages to diverse audiences. Additionally, you should possess excellent problem-solving abilities and organizational skills, as well as a consultative approach to understand and respond to client needs effectively.

SeatGeek offers a flexible work environment for the Implementation Consultant position. You can choose to work from the office or remotely, making it a great opportunity for those seeking work-life balance. There’s also a stipend available to support your home office setup, allowing you to create a comfortable and productive workspace.

At SeatGeek, we emphasize career growth and professional development for our Implementation Consultants. Engaging in ongoing learning is essential, and our team stays updated with the evolving ticketing technology landscape. We encourage participation in initiatives focused on process improvement and client satisfaction, which further enriches your professional experience.

In addition to a competitive salary, the Implementation Consultant role at SeatGeek comes with a wide range of perks. These include unlimited PTO, a robust equity stake, and support for family building, among others. Other benefits include 401(k) matching, wellness stipends, and subscriptions to wellness apps, contributing to your overall well-being and work-life balance.

When discussing your ticketing industry experience, highlight specific projects where you successfully delivered technology solutions or engaged with clients for onboarding. Explain how your role contributed to enhancing client satisfaction or process improvement, showcasing your understanding of the industry's demands.

To effectively manage competing priorities, it's essential to develop strong organizational skills. Discuss techniques such as prioritizing tasks based on deadlines and impact, using project management tools to stay on track, and regularly communicating with stakeholders to ensure alignment on expectations and progress.

Building relationships with clients starts with active listening and understanding their unique needs. Share your approach to establishing rapport through open communication, setting expectations, and following up on feedback. Highlight instances where your relationships led to successful project outcomes or enhanced client satisfaction.

Staying updated requires a commitment to continuous learning. Discuss methods you utilize, such as attending industry conferences, participating in web seminars, and following industry publications. Share how your proactive learning approach has benefitted past projects or improved your performance in similar roles.

When sharing a challenging problem, focus on a specific scenario, explain the context, and describe the steps you took to analyze the issue. Highlight the solution and the ultimate impact of your decision, demonstrating creative problem-solving skills and resilience.

A consultative approach involves asking open-ended questions to understand the client's goals and challenges thoroughly. Describe how you would facilitate discussions, encourage feedback, and document requirements accurately, ensuring clients feel heard and valued in the process.

To answer effectively, familiarize yourself with SeatGeek's mission and technological innovations. Discuss how their fan-first attitude and commitment to simplifying the ticketing process resonate with your values. Highlight how you see the Implementation Consultant role contributing to this vision.

Address any project delays by assessing the cause and articulating clear communication with your team and clients. Discuss the importance of adapting timelines, collaborating with stakeholders to brainstorm solutions, and implementing strategic plans to get back on track without compromising quality.

Feedback is invaluable in the implementation process as it guides continuous improvement. Share your belief in the importance of seeking, receiving, and incorporating client and team feedback at each implementation stage to enhance outcomes and strengthen relationships.

Ensuring optimal client satisfaction requires a proactive approach. Discuss strategies like regular check-ins, providing transparent updates on project progress, and being open to feedback. Emphasize your commitment to understanding client needs and adapting the plan whenever necessary to meet or exceed their expectations.