AI Product Trainer
Thomson Reuters is looking for an AI Product Trainer team to join the Customer Success team!
About the Role
Thomson Reuters is looking for an AI Product Trainer with 3+ years of experience to join our Customer Success team. Your responsibilities will include onboarding and training our customers on our generative AI software, developing and implementing strategies to drive product adoption and maximize usage, managing customer accounts to ensure that customers’ training needs are being met, and supporting our sales teams.
A law degree or formal legal educational background is required. The ideal candidate also has significant experience working in legal technology and/or AI-based software platforms, or for another SaaS company in a customer-facing role.
As the AI Product Trainer, you will:
Onboarding and training customers on our software, including developing customized training programs to serve specific client needs;
Regularly meeting and communicating with customers to ensure that their needs are being met and that each customer is realizing the full value of our software;
Managing customers accounts to ensure that customers’ needs are being met, including offering tailored training programs to address specific client needs and pain points;
Providing support to customers by answering questions about product usage and troubleshooting technical issues;
Communicating with internal departments, including sales, customer support, and marketing, to ensure that the company is meeting Enterprise client needs;
Developing long-term strategies to improve customer satisfaction and increase retention rates;
Providing training and support to prospective customers in trials and pursuing related initiatives to support our sales team.
About You
You have a law degree/formal legal education
Ideally, you have worked in legal technology
You have experience with training and interacting with customers regularly
You are interested in learning about new technology and software – we offer a suite of cutting-edge A.I.-based software products
You are personable, have a positive attitude, enjoy problem-solving, and helping customers
You enjoy working on cross-functional teams and contributing to broader outcomes–particularly ones focused on positive customer experiences
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
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Are you ready to dive into the exciting world of AI as an AI Product Trainer at Thomson Reuters? We are on the lookout for a passionate individual with at least 3 years of experience to join our dynamic Customer Success team in New York! In this role, you’ll be at the forefront of onboarding and training customers on our cutting-edge generative AI software, helping them maximize their experience while boosting product adoption. Your responsibilities will include tailoring training programs to meet specific client needs and addressing any questions or technical issues they encounter along the way. With your legal education and experience in legal technology or AI software, you’ll engage with customers regularly, ensuring they unlock the full potential of our offerings. Collaborating with our sales, customer support, and marketing teams, you will develop long-term strategies to enhance customer satisfaction and retention. If you’re someone who enjoys problem-solving, has a positive attitude, and wants to make a real impact in a collaborative environment, this could be your dream role! At Thomson Reuters, we truly value personal and professional growth and offer numerous benefits including flexible work arrangements, comprehensive health plans, and opportunities for continuous learning. Join us in pursuing justice, truth, and transparency in the world of knowledge professionals—apply today!
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Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compl...
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