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Associate Director Operations (Midlands)

Hours: 7.5 hours per week, Monday – Friday, 8.30am – 5.00pm

Salary: Dependent upon experience plus annual bonus opportunity

Location: Based at our Nottingham office, with some opportunity for home working, and a requirement to travel to all company offices for effective team and commission management.

Role Overview

Reporting to Director of Operational Partnerships, the successful candidate will operate from our Nottingham office and provide oversight over the 4 LIFTCos across Nottinghamshire (2 LIFTCos), Derbyshire and Leicestershire. The role will include responsibility as General Manager for the delivery of the MSAs to each of four LIFTCos, and the maintenance of relationships with external partners across these areas.

Support in this role is provided by dedicated general management, operational, financial, and business development resources.

To learn more about Sewell Group and Sewell Advisory, please follow the link below:

Home - Sewell Group (sewell-group.co.uk)

Sewell Advisory - Sewell Group

Key Responsibilities

Oversight of the delivery of the MSAs for the GNL, NNL, SDL and LEL LIFTCos, including:

  • Establishing and maintaining a close professional relationship with the relevant Boards and individual chairs and directors
  • Responsible to the relevant Boards for the overall performance of the MSP and overall delivery of the relevant MSAs
  • Proactive general management, coordination, direction and supervision of the operational, financial, and business development activities of the LIFTCos
  • Active engagement in specific issues as and when escalated by the operational, financial, and business development leads
  • Establishing and maintaining a close professional relationship with key individuals within external organisations and parties, including FM Providers, Tenants, Funders, Joint Venture Partners (i.e., EMS), and NHS, local authority (and other public sector) clients
  • Liaise with the Director of Operational Partnerships to ensure a consistent and coordinated approach to LIFT issues which impact across individual LIFTCo boundaries and differing LIFT portfolios

 

Establish and maintain a close professional working relationship with the Strategy Associate Director for the area. Specifically, as General Manager, ensure:

  • You are fully aware of:
    • The discussions and activities in which each of the Strategy Associate Director is engaged with potential clients
    • The proposals being developed by the Strategy Team for potential delivery across your area
    • The proposals being developed by the Project Delivery Team for potential delivery
  • The appointments developed for delivery across your areas accurately reflect the contractual relationships between, and financial expectations of, the various parties
  • All commissions delivered to clients (either through the LIFTCos or directly by Sewell Advisory) are of high-quality and meet the clients’ expectations

As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following:

Essential

  • Educated to relevant first degree level in a relevant subject, or significant relevant experience
  • Substantial experience of working within the NHS
  • Experience of managing healthcare estate including significant strategic management at a senior level
  • Team leadership experience
  • Relationship management experience at senior level with external partners
  • A full driving licence, valid in the UK and own transport.
  • Excellent people & customer management skills.
  • A positive and professional attitude, along with a high-quality approach to service delivery.
  • Excellent levels of computer literacy in Microsoft Office products, specifically
  • Outlook, Word, Excel and PowerPoint.
  • Excellent communication and organisational skills.
  • Be able to work both as a team member and alone in a busy working environment.
  • Have a flexible attitude towards hours worked and interest in supporting the
  • wider team during holiday and sickness periods.

Desirable

  • Educated to Masters’ degree level in a relevant subject
  • Substantial experience (non-NHS) public sector bodies/organisations
  • Professional qualification (i.e. RICS, CIOB, RIBA, RTPI)

Sewell Group and its subsidiaries are equal opportunities employers, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.

As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.

  • Competitive Salary, Dependent on experience
  • Annual Bonus opportunity
  • 25 days holiday (plus Bank Holidays), rising with length of service to 30 days
  • Being a Co-Owner of Sewell Estates, learn more here: Employee Ownership - Sewell Group (sewell-group.co.uk)
  • Auto Enrolment pension
  • Staff discounts
  • High Street & Retail discount schemes
  • Bike 2 Work Scheme
  • Technology Scheme
  • Paid Parental Leave and Sickness Absence schemes

Click here to take a look at our flexible reward and benefits offer!

What You Should Know About Associate Director Operations (Midlands), Sewell Group

Join Sewell Group as an Associate Director of Operations and be a vital part of our dynamic team! This role is based in our Nottingham office, offering a blend of on-site and home working opportunities, perfect for those looking to manage their work-life balance. As the Associate Director of Operations, you'll oversee four LIFTCos across Nottinghamshire, Derbyshire, and Leicestershire, ensuring the smooth delivery of the MSAs and fostering relationships with our external partners. With support from dedicated teams in general management, operations, finance, and business development, you’ll guide the operational, financial, and strategic activities in collaboration with relevant Boards and partners. Your expertise in the NHS and healthcare estate management will come into play as you collaborate with key stakeholders, ensuring that our services meet the highest quality standards and expectations. You'll enjoy competitive pay, an annual bonus opportunity, and generous holiday allowances, including the option to become a co-owner of our group. If you have a positive attitude, excellent communication skills, and a passion for customer service, you could be the perfect fit for our energetic and dedicated team at Sewell Group!

Frequently Asked Questions (FAQs) for Associate Director Operations (Midlands) Role at Sewell Group
What are the responsibilities of the Associate Director Operations at Sewell Group?

As the Associate Director Operations at Sewell Group, you will oversee the delivery of Management Service Agreements (MSAs) for the four LIFTCos. This includes establishing strong relationships with Boards and directors, managing operational and financial performance, and maintaining engagement with external partners, including NHS and local authorities. Your role is also instrumental in ensuring high-quality service delivery and collaboration with various teams within the organization.

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What qualifications are required for the Associate Director Operations position at Sewell Group?

Candidates for the Associate Director Operations role at Sewell Group should have a relevant first degree or substantial experience in the field. Essential qualifications include extensive experience within the NHS, strategic management abilities, and excellent relationship management skills at a senior level. Additionally, having a full UK driving licence and proficiency in Microsoft Office is crucial for this role.

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How does the Associate Director Operations contribute to team management at Sewell Group?

In the role of Associate Director Operations at Sewell Group, you will act as General Manager, leading a team focused on the operational, financial, and business development aspects of LIFTCos. Your leadership will ensure effective coordination and direction, fostering a positive working environment while meeting strategic goals and enhancing service delivery.

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Is travel required for the Associate Director Operations position at Sewell Group?

Yes, the Associate Director Operations role at Sewell Group requires some travel to our various company offices to ensure effective team and commission management. This may involve coordinating visits to sites across Nottinghamshire, Derbyshire, and Leicestershire, aligning closely with operational needs.

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What perks and benefits does Sewell Group provide for the Associate Director Operations role?

Sewell Group offers an attractive benefits package for the Associate Director Operations, including competitive salary based on experience, annual bonuses, and 25 days of holiday. Employees also have access to staff discounts, a Bike to Work scheme, and paid parental leave, among other flexible reward options.

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Common Interview Questions for Associate Director Operations (Midlands)
Can you describe your experience with NHS and healthcare estate management?

To effectively answer this, share specific examples from your past experiences managing NHS-related projects or roles where you were responsible for healthcare estates. Highlight the skills you developed that are relevant to overseeing operational and strategic goals in the healthcare sector.

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How do you maintain relationships with external partners?

Discuss strategies you've employed, such as regular communication and collaborative projects that helped strengthen ties with external stakeholders, including local authorities and FM providers. Emphasize your approachability and commitment to ensuring satisfaction and trust over time.

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What is your approach to general management and team leadership?

Share your philosophy on team management, focusing on fostering a positive environment and motivating your team. Mention techniques you've used to ensure efficiency and direction in operations while also providing support and development opportunities for team members.

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What strategies would you implement to improve the performance of the LIFTCos?

Outline methods you’d consider, such as a thorough analysis of current operations, identifying areas of improvement, and engaging with teams for feedback. Highlight the importance of data-driven decisions, along with proactive approaches to enhance service quality and stakeholder satisfaction.

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How do you handle challenges and escalated issues in operations?

Provide an example of a past challenge you faced, focusing on your analytical skills in assessing the situation and how you effectively communicated with teams or partners to address the issue constructively. Emphasize your proactive problem-solving abilities.

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What tools or systems do you use for operational management?

Discuss specific tools you have experience with, such as project management software or performance tracking systems. Emphasize your familiarity with Microsoft Office as well as any other platforms or technologies used to enhance efficiency in operational processes.

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How do you ensure alignment between various teams in the organization?

Emphasize the importance of regular communication and collaboration. Discuss examples of how you’ve facilitated cross-team meetings or shared resources to ensure everyone works towards common objectives and understands their roles within the larger strategy.

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What makes you a suitable candidate for the Associate Director Operations position?

Clearly outline your relevant experience, key skills, and personal attributes that align with the requirements of the role, such as your strong background in the NHS, leadership capabilities, and customer-focused approach. Tailor your response to reflect Sewell Group's values and needs.

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Describe a situation where you had to lead a team through a change.

Provide an example that showcases your leadership style during times of transition. Focus on your methods for managing any resistance, communicating the vision for change, and ensuring that everyone stayed aligned and motivated throughout the process.

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What do you know about Sewell Group and its operations?

Demonstrate your research about Sewell Group by mentioning its mission, values, and any recent projects or initiatives that resonate with you. This shows that you're serious about the role and genuinely interested in contributing to the company's success.

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MATCH
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FUNDING
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 27, 2025

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