CRM Manager - job 1 of 2

As a CRM Manager at SGS, your responsibilities will include selling bluesign services to textile mills and brands, establishing solid customer relations, supporting customers in implementing the bluesign® system, and participating in event management for bluesign activities. You'll also attend textile trade shows to gain new clients and ensure the achievement of sales objectives.

To qualify for the CRM Manager position at SGS, you should have a minimum of 5 years of experience in the textile manufacturing chain and a solid sales background. Essential qualifications include profound knowledge of the textile supply chain, excellent networking skills, a hunter personality for sales, and a strong understanding of textile chemistry and processing.

SGS supports CRM activities for its customers by providing comprehensive training for customer personnel, delivering presentations, and maintaining up-to-date customer data. You will also ensure payments are managed efficiently and collect regular feedback on sales and market activities.

The company culture at SGS promotes a multicultural working environment and supports a hybrid work model, allowing for flexibility and collaboration among team members. You'll work alongside professionals from diverse backgrounds, fostering an environment of shared ideas and innovative solutions in the textile industry.

As a CRM Manager at SGS, you'll have numerous opportunities for advancement within the organization. Your experience in the textile industry and success in sales can lead to higher managerial roles, cross-functional positions, and involvement in international projects, further developing your career in the testing and certification sector.

When addressing this question, highlight specific projects or roles in which you worked within the textile supply chain. Discuss your understanding of key elements such as sourcing, production processes, and distribution. Mention how these experiences have equipped you for developing customer relationships and implementing services like bluesign.

To answer this question effectively, focus on your networking skills and strategies for relationship-building. Emphasize the importance of understanding client needs, regular communication, and providing valuable support to foster trust and long-term partnerships.

Prepare to discuss targeted approaches to meeting sales goals, such as identifying potential customers, leveraging industry contacts, attending trade shows, and utilizing CRM tools for tracking customer interactions. Showcase any methodologies you've successfully used in the past to drive sales.

Employ a structured approach in your response, outlining how you would address the issue directly with open communication, empathize with the client's concerns, and work collaboratively to find a resolution. Provide an example if possible, emphasizing your problem-solving skills.

Discuss the significance of the bluesign® system in promoting sustainable practices within the textile industry. Touch on the benefits it offers to brands and manufacturers in terms of compliance with environmental standards and consumer demand for ethical products.

Provide a concise case study of a negotiation where you achieved a favorable outcome. Focus on your preparation, identification of needs, negotiation tactics, and the final result. Outline what you learned from this experience.

Answer by mentioning various sources, such as industry publications, networking events, online forums, and trade associations. Highlight your commitment to continuous learning and growth, and how this knowledge benefits your role as a CRM Manager.

Share a specific instance demonstrating your strategic thinking. Detail the CRM methods you used, how you analyzed data to improve customer relations, and the outcomes these strategies achieved.

Discuss the various CRM software you have experience with and their key features. Emphasize your adaptability and how you leverage technology to streamline processes and enhance customer engagement.

Frame your answer around SGS's reputation as a leader in certification and the importance of sustainable practices in textiles. Emphasize your passion for the industry and how your skills align with the company's mission and goals.