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Vendor Management

Shipa Delivery is an online platform that makes it easier for businesses to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. 

Role SummaryYou hold the responsibilities of managing all the Manpower Vendors and serve as a point of contact between Operations and Vendors.
You will be supporting regional & local operation teams with day to day requirements. You will also be responsible for training the staff and ensuring they are updated with latest operational procedures, processes and SOP’s.

Responsibilities includes but not limited to:

     Vendor Management

  • Sourcing, Liaising, onboarding and management of best suitable Manpower Vendors that align with the organization’s needs and standards.
  • Prepare, review, compare and communicate contracts and all official correspondences related to vendors to the management.
  • Coordinate and manage negotiation of the contracts with Vendors to ensure quality and cost efficiency.
  • Management of the full relationships and communications between Operations and Vendors.
  • Liaise with operations on all requirements of manpower, assessing the requirements and ensuring the requirements are fulfilled.
  • Accurate generation of vendor invoices and validation of the invoices.
  • Liaise with HR to ensure the documents of the sub-contracted staff are valid and accurate.
  • Maintain an updated database of vendors and suppliers for ease of reference at any time as would be required.
  • Monitoring all the deductions of sub-contracted manpower and communicating the same with Finance.

Training

  • Serve as the regional center of knowledge, mentoring and training new joiners and staff in operation functions.
  • Work closely with the Operations Team to identify the training needs of the members of staff.
  • Designing and developing training and development programmes based on both the business’s and the individual's needs.
  • Managing the delivery of training and development programmes.
  • Develop training plans and plan trainings as required based on business needs and the company.

Qualifications:

·        Bachelor’s Degree in Supply chain management, Business or any related field.

·        Proven experience in vendor management, Training, or supply chain management.

·        Advanced computer literacy in Microsoft Office (Power Point, Word and Excel).

Proficiencies:

·        Excellent Communication, Training and Presentation skills.

·        Proven ability to manage and lead a team.

·        Ability to multi-task under minimal supervision paying attention to details.

·        Analytical mindset with the ability to interpret and leverage data for decision-making.

·        Multi-language skills

 

 

What You Should Know About Vendor Management, Shipa

Join Shipa Delivery as a Vendor Management professional and play a key role in revolutionizing the way businesses send and receive parcels across the GCC. At Shipa Delivery, we pride ourselves on excellence and customer engagement, making fast and efficient delivery a reality through our innovative technology solutions. In this position, you will act as the liaison between our Operations and our selected Manpower Vendors, ensuring that our teams are well-equipped and trained to meet operational standards. Your role will include sourcing, onboarding, and managing vendor relationships, along with negotiating contracts to ensure we’re maximizing quality while keeping costs in check. You’ll also be responsible for training our staff, ensuring they’re up to date on the latest operational procedures. With your analytical mindset, you will assess manpower requirements and validate vendor invoices, while maintaining an organized database. We value self-driven candidates who are eager to learn and grow, and in return, we offer an environment focused on speed and care. If you’re ready to be a part of an exciting journey with Shipa Delivery, where each day brings new challenges and opportunities, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Vendor Management Role at Shipa
What are the main responsibilities of a Vendor Management role at Shipa Delivery?

As a Vendor Management professional at Shipa Delivery, your primary responsibilities will include sourcing and onboarding suitable Manpower Vendors that align with the needs of our organization. You will manage all communications between Operations and Vendors, negotiate contracts, and ensure that vendor requirements are fulfilled. Additional responsibilities include training staff and generating accurate vendor invoices, maintaining a comprehensive vendor database, and working closely with HR to validate documents of contracted staff.

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What qualifications are required for the Vendor Management position at Shipa Delivery?

To be considered for the Vendor Management role at Shipa Delivery, candidates should have a Bachelor's Degree in Supply Chain Management, Business, or a related field. Proven experience in vendor management or supply chain is essential, paired with advanced skills in Microsoft Office. We look for exceptional communication and training abilities, as well as the capacity to manage multiple tasks with attention to detail.

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How does Shipa Delivery support professional development for Vendor Management professionals?

At Shipa Delivery, we believe in fostering growth for our employees. As a Vendor Management professional, you will have opportunities to design and implement training and development programs based on both the business's demands and individual needs. This role offers mentorship opportunities, allowing you to develop leadership skills while equipping your team with the necessary knowledge for success.

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What skills are essential for success in the Vendor Management role at Shipa Delivery?

Success in the Vendor Management role at Shipa Delivery hinges on several key skills. You should possess strong analytical abilities for interpreting data and making informed decisions. Excellent communication, presentation, and multitasking skills are crucial, along with the ability to manage vendor relationships efficiently. Language proficiency is a plus, enhancing your ability to foster inclusive communication across teams.

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What kind of work environment can I expect at Shipa Delivery in the Vendor Management role?

Shipa Delivery offers a dynamic work environment characterized by speed and consideration. As a Vendor Management professional, you can expect a culture that values customer engagement and innovation. We encourage self-driven candidates who are looking for an opportunity to contribute actively and evolve within a team-focused setting. Your input will be respected, and your contributions will help shape the future of our operations.

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Common Interview Questions for Vendor Management
Can you describe your experience with vendor management?

When answering this question, provide specific examples from your past experiences where you successfully sourced and managed vendor relationships. Highlight metrics or outcomes that demonstrate your effectiveness in optimizing vendor performance and achieving cost efficiencies.

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How do you approach contract negotiations with vendors?

Discuss your negotiation strategy, focusing on building relationships while also pushing for favorable terms. Share examples that showcase your skills in balancing cost and quality during negotiations, and how you ensure mutual understanding and agreement.

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What methods do you use for training and mentoring new team members?

Describe your training philosophy. Mention different techniques you employ, such as hands-on training, workshops, or e-learning modules. Explain how you tailor your methods to different learning styles and needs to ensure effective onboarding.

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How do you ensure compliance with company policies when managing vendors?

Explain your process for familiarizing yourself with company policies and how you communicate these to vendors. Discuss the importance of regular assessments and audits to ensure compliance and how you handle discrepancies if they arise.

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Can you give an example of how you have improved a vendor relationship?

Share a story that highlights a challenge you faced with a vendor and the steps you took to resolve it. Emphasize the outcome and any benefits that arose from the improved relationship, such as increased efficiency or cost savings.

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What tools or software do you prefer for vendor management?

Mention specific tools or software you are experienced with, highlighting features that aid in vendor tracking and performance evaluation. Be prepared to explain how you leverage these tools to streamline operations and improve vendor communications.

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How do you handle conflicts between your company and vendors?

Focus on your conflict resolution skills, emphasizing communication and problem-solving. Share your step-by-step process, illustrating how you maintain professionalism and aim for win-win solutions that preserve the working relationship.

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What is your approach to ensuring timely and accurate invoice management?

Discuss the systems or processes you have in place to manage vendor invoices. Highlight the importance of attention to detail and regular audits to avoid discrepancies, ensuring that all financial transactions are accurate and well-documented.

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How do you assess training needs within your team?

Provide insight into how you identify gaps in skills or knowledge through observation, feedback, and performance metrics. Discuss how you adapt training programs based on assessments to align with both company goals and employee development.

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What strategies do you use to maintain an updated vendor database?

Explain your methods for organizing and updating vendor information, such as regular reviews, communication with vendors, and using technology to streamline the process. Stress the importance of having accurate data accessible to enhance operational efficiency.

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Shipa’s cloud-native application management framework allows organizations to successfully run mission-critical applications on Kubernetes in days instead of years. The lightweight framework eliminates the need for platform teams to develop custom...

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Full-time, remote
DATE POSTED
April 6, 2025

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