Operations Manager

As an Operations Manager at ShipMonk, your primary responsibilities include leading a team of front-line Supervisors and hourly associates, ensuring a safe work environment, developing your teams, creating quality control policies, and spearheading continuous improvement initiatives. You'll also manage performance data to meet operational goals and collaborate with other managers to implement best practices across the network.

For the Operations Manager role at ShipMonk, a Bachelor's degree is preferred, along with 2-3 years of supervisory experience, ideally within the e-commerce or warehousing sectors. You should also have operational knowledge across multiple functional areas and the ability to inspire and develop your team, along with strong analytical and technical skills.

ShipMonk is committed to the professional development of its Operations Managers through mentoring, training, and opportunities for career progression. You will be empowered to lead and inspire others, and initiatives for continuous improvement ensure you grow alongside your team as you achieve operational success.

Operations Managers at ShipMonk leverage advanced tools such as MS Excel, Google Sheets, and data visualization platforms like Tableau to analyze performance data. Familiarity with ERP, WMS, and TMS systems is advantageous as these applications support effective decision-making and operational efficiency.

The culture at ShipMonk is inclusive, dynamic, and focused on collaboration. As an Operations Manager, you'll be surrounded by passionate individuals dedicated to problem-solving and continuous improvement. The emphasis on mentorship and personal development fosters an environment where you can thrive professionally and personally.

When prioritizing tasks as an Operations Manager, it's important to assess the immediate needs of the operations while considering long-term goals. I recommend creating a task matrix based on urgency and impact, ensuring that safety, compliance, and productivity metrics are front and center.

Absolutely! In my previous roles, I regularly analyzed performance data to identify trends and areas for improvement. Using tools like Excel and Tableau, I would develop actionable insights that informed decision-making and drove productivity, ensuring we consistently exceeded operational goals.

Motivating my team begins with understanding their individual strengths and aspirations. I utilize a blend of recognition programs, constructive feedback, and career development plans to keep morale high and encourage professional growth, fostering a collaborative environment.

Handling conflict requires a calm and proactive approach. I ensure open communication by addressing issues head-on and facilitating discussions. By focusing on solutions rather than blame, I encourage team members to work together to find common ground.

In my last position, I led a process improvement initiative that streamlined our order fulfillment procedure. By analyzing our workflow and identifying bottlenecks, we restructured the approach, resulting in a 20% reduction in processing time and enhanced team efficiency.

To ensure compliance, I establish clear standard operating procedures (SOPs) and provide training and resources for my team. Regular audits and feedback loops help to maintain adherence while allowing for timely adjustments as needed.

My approach to training new team members involves a structured onboarding process that includes shadowing experienced associates and hands-on practice. I emphasize the importance of cultivating a safe, inclusive, and supportive learning environment to help them acclimate.

I have successfully managed diverse teams and understand the value that different perspectives bring to problem-solving. By fostering an inclusive culture that celebrates diversity, I encourage collaboration and creativity, allowing the team to reach greater heights.

I typically track key performance indicators such as order accuracy, throughput, labor efficiency, and safety incidents. Monitoring these metrics allows me to adjust strategies proactively and ensure we meet our operational goals consistently.

I'm drawn to ShipMonk because of its commitment to supporting e-commerce businesses and its emphasis on technology-driven solutions. I'm passionate about logistics and see an opportunity to lead a dedicated team while contributing to the growth of a fast-paced organization.