Senior Operations Manager - TX

As a Senior Operations Manager at ShipMonk, you will establish and oversee operational procedures in the warehouse, manage budgets and profit-and-loss statements, ensure compliance and safety, maintain warehouse inventory, and lead a team of employees to foster an efficient, harmonious work environment.

ShipMonk prefers candidates with a Bachelor’s degree in Supply Chain Operations or equivalent experience, along with 6-8 years in related fields. Experience with warehouse management systems, leadership of large teams, and Lean Six Sigma certification are highly valued.

The Senior Operations Manager at ShipMonk plays a vital role in shaping workplace culture by participating in hiring and training, managing performance, addressing employee concerns, and leading initiatives that promote teamwork and engagement across various departments.

A Senior Operations Manager at ShipMonk should be proficient with enterprise technology systems including Advanced Excel, Project Management Software, and Warehouse Management Systems (WMS) to effectively lead operations and make data-driven decisions.

Success for a Senior Operations Manager at ShipMonk includes meeting key performance indicators, effective management of operational budgets, fostering a safe work environment, and establishing efficient practices that contribute to the growth and satisfaction of both employees and clients.

When answering this question, highlight specific systems you've worked with and detail how your experience has improved operational process or efficiency within previous roles.

Discuss your conflict resolution techniques, emphasizing communication and mediation skills while showing your commitment to fostering a collaborative work culture.

Provide concrete examples of strategies you've successfully implemented in the past, such as process re-engineering or technology enhancements that led to measurable improvements.

Share your approach to training and auditing processes, emphasizing proactive measures to ensure a safe and compliant warehouse environment.

Detail your experience with financial analysis and budget management, highlighting how you've aligned operational practices with revenue goals in previous positions.

Discuss your inclusive leadership approach, highlighting how you empower team members while also providing clear guidance and setting performance expectations.

Explain the key performance indicators you utilize to assess operational effectiveness and how these metrics drive your decision-making processes.

Share a relevant example, describing the project's goal, your role, the challenges faced, and the positive outcomes achieved as a result of your leadership.

Mention how you develop comprehensive training programs that encompass safety, job-specific tasks, and team integration, ensuring new employees feel supported and valued.

Share your passion for logistics and fulfillment, emphasizing how ShipMonk's mission aligns with your professional values and goals, and how you see yourself contributing to the company’s success.