Enterprise Relationship Manager

We're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.

About the role - Who are you?

Signal’s proprietary machine learning technology allows organizations to digitise their domain expertise, creating their own AI and then applying it to the explosion of external data. We have a growing number of accounts where we are bringing new propositions to market that integrate our AI and their expertise to improve the quality of insights they offer to end-clients. We are looking for someone to manage and grow these enterprise accounts.

You bring a sophisticated understanding of how to navigate large organizations, have experience in selling and upselling enterprise software, and take a variety of stakeholders from the C-suite to analysts on a digital transformation journey. You enjoy learning new technologies and how they can deliver customer value and are eager to understand a product roadmap and customer needs and triangulate between the two.

The day-to-day responsibilities - What will you be doing?

You are a seasoned Enterprise Relationship Manager with a deep, consultative approach to client relationship management. You excel at navigating large organizations and have a proven track record of advising C-suite executives and other senior stakeholders on Reputation and Risk. Your expertise in selling and upselling enterprise software and services is matched by your ability to drive strategic, long-term partnerships.

Responsibilities include:

• Oversee the full commercial relationship with enterprise accounts worth  ~£3M to £5M, driving strategic growth initiatives, multi-year partnerships, and executive alignment. Lead renewal and expansion strategies focusing on increasing account value, customer lifetime value (CLV), and Signal AI’s footprint within each organization. 

• Anticipate Client requirements by gaining an in-depth understanding of their industry and business challenges and demonstrating the impact that Signal AI is making on the Client’s business outcomes.

• Serve as a trusted business advisor, providing data-driven insights, industry expertise, and strategic recommendations that help clients maximize the value of Signal AI’s platform. Work proactively to anticipate future challenges and opportunities, delivering consultative solutions beyond immediate product needs.

• Engage and influence C-suite executives and senior decision-makers, positioning Signal AI as a mission-critical, strategic partner in their digital transformation and intelligence strategies. 

• Stay ahead of industry trends, competitive dynamics, and AI-driven market shifts to provide clients with forward-thinking insights that strengthen Signal AI’s positioning as an industry leader.

• Develop and execute a comprehensive account retention strategy in collaboration with Customer Success, Client Services, and the broader Impact Team to drive long-term client engagement and growth.  

• Develop a deep understanding of the stakeholder landscape and strategic priorities within clients,  identifying opportunities to strengthen and expand relationships across all levels

• Develop and execute a holistic growth strategy for enterprise accounts, identifying new business opportunities, expanding account penetration, and driving complex, high-value deals that align with client business objectives.

• Manage stakeholder expectations internally and externally, taking in a variety of opinions and synthesising the key outcomes for success

• Foster clear, effective communication across internal and external stakeholders, ensuring alignment and transparency in managing complex, evolving accounts.

• Act as a senior Account Manager within the commercial organization, mentoring cross-functional teams and shaping best practices for enterprise account growth, retention, and consultative selling.

Requirements:

• A minimum of 5 years in enterprise account management, with a strong background in consultative selling and strategic business development

• Extensive track record in delighting clients, renewing of existing contracts and meeting and exceeding gross revenue retention (GRR) and net revenue retention targets (NRR)

• Proven ability to accurately forecast Gross Revenue Retention and Net Revenue Retention across a diverse book of business, throughout the customer lifecycle.

• Proven track record of presenting and closing at C-Suite level

• Previous experience of selling SaaS solutions or a software-led sale

• Previous experience managing APIs, PowerBI and Tableau preferred 

• Proven examples of where you have a consultative approach to building and retaining a client base

• Ability to maintain and cultivate knowledge of Signal AI’s suite of Products & Services

• Demonstrable evidence of handling the full sales cycle and/or managing customer success

• Evidence of being a market leader in Account Management / Customer Success, demonstrating passion, perseverance and consistent success in what you do

• Proven experience of where you have developed yourself to stay ahead of market and client changes on your career path

• Flexible, positive and highly collaborative attitude

Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn’t align perfectly with each qualification, we encourage you to apply if you’re passionate about this role.

We're dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and heard—a place where you can truly thrive as yourself.