Senior Atlassian Technical Engineer

As a Senior Atlassian Technical Engineer at Sinch, your primary responsibilities include managing and optimizing our Atlassian Cloud environment, particularly with products like Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud. You’ll be configuring workflows, automating processes, and collaborating closely with product managers and technical teams to ensure integrations are seamless. Additionally, troubleshooting technical issues and providing end-user training are essential tasks that you'll handle to enhance system performance and user experience.

To apply for the Senior Atlassian Technical Engineer role at Sinch, you should have proven experience managing and optimizing Atlassian tools like Jira and Confluence. Familiarity with ITSM frameworks, ITIL best practices, Agile methodologies, and troubleshooting cloud services is crucial. Skills in customizing workflows and automation, as well as experience with tools like Refined, Opsgenie, and Atlassian Assets, will also benefit your application.

At Sinch, collaboration is key for a Senior Atlassian Technical Engineer. You will work closely with product managers, technical teams, and various stakeholders to tailor the Atlassian platform to the specific needs of the business. This involves regular communication and feedback to ensure that workflows align with business objectives while optimizing efficiencies across IT service management processes.

As a Senior Atlassian Technical Engineer at Sinch, you will primarily work with Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud. Additionally, experience with tools like Refined, Opsgenie, and Atlassian Assets will be beneficial. Your role will include customizing and integrating these tools to enhance workflows and support IT service management practices effectively.

The hiring process for the Senior Atlassian Technical Engineer position at Sinch is designed to be fair and inclusive. It generally involves structured, competency-based interviews and may include a data-driven assessment. Throughout the process, candidates are encouraged to ask questions and engage actively to ensure a good fit for both parties, reflecting our value of 'winning together.'

In previous roles, I've managed Atlassian tools by conducting thorough needs assessments to customize configurations that align with team objectives. I often set up automated workflows in Jira Software Cloud and optimized Confluence spaces for information retrieval, which significantly enhanced communication and efficiency among teams.

To ensure optimal performance of Atlassian tools, I regularly conduct system audits, performance assessments, and user feedback sessions, which help identify any bottlenecks. Implementing routine maintenance and updates, along with proper workflows, keeps the systems running smoothly and efficiently.

My experience with troubleshooting involves diagnosing issues based on user feedback and system alerts. I systematically analyze logs and performance metrics to pinpoint root causes. I also communicate with users to gather information and provide timely solutions, helping minimize disruption and maintain service reliability.

I focus on identifying repetitive tasks that can be automated using Jira automation rules and custom scripts. By mapping out current workflows and collaborating with teams to determine friction points, I can create automation processes that save time and reduce manual errors, improving overall efficiency.

Handling requests from multiple stakeholders requires clear communication and prioritization. I engage all parties to understand their needs thoroughly and then assess which configurations will provide the most value to the organization as a whole. Regular updates and a collaborative approach can help manage expectations and achieve a balance.

I'm well-versed in ITIL best practices, which guide my approach to managing IT services and ensuring alignment with organizational goals. For instance, I ensure that all changes in Jira align with ITIL change management processes, which helps mitigate risks and enhances overall service delivery.

I successfully integrated Jira Service Management with a third-party incident management system, enabling seamless ticket transfer and data synchronization between platforms. This enhanced our incident response capability significantly and improved communication between departments.

I regularly follow Atlassian's release notes and participate in webinars and community forums. Engaging with other professionals in the industry also helps me stay up-to-date on best practices and innovative uses of Atlassian tools that can enhance our workflows.

When customizing Jira workflows, I adhere to best practices such as ensuring simplicity, avoiding unnecessary complexity, and establishing clear user permissions. Engaging stakeholders throughout the design process is crucial to ensure the workflow meets everyone's needs and remains intuitive.

My approach involves tailoring training sessions to different user groups, ensuring the content is relevant and engaging. I also prepare comprehensive documentation and quick reference guides that help users adopt best practices and utilize the tools effectively.