Catering Manager 3

The Catering Manager 3 at Sodexo is responsible for overseeing daily catering operations, managing the service team, maintaining client relations with executive leadership and alumni, coordinating logistics for various events, and ensuring high standards in food safety and service delivery. Additionally, they implement initiatives to drive sales and customer satisfaction, making it a dynamic and hands-on role.

To qualify for the Catering Manager 3 position at Sodexo, candidates should have at least an Associate's Degree or equivalent experience, a minimum of two years of management experience, and familiarity with food or culinary services. Experience in high-end catering or banquet management, particularly in a higher education or hotel environment, is highly valuable.

The work schedule for the Catering Manager 3 at Sodexo is flexible, requiring availability for early mornings, evenings, and weekends depending on business needs. This dynamic schedule is necessary to effectively manage catering events and ensure exceptional service delivery during peak times.

Sodexo is committed to the development of its employees, offering various training programs tailored for the Catering Manager 3. You will receive hands-on training, mentoring opportunities, and access to resources aimed at enhancing your leadership skills and advancing your career within the company.

Sodexo upholds high standards for food safety and sanitation in all catering operations through strict adherence to HAACP compliance and regular training for staff. The Catering Manager 3 plays a key role in enforcing these standards and ensuring that all food service practices meet health and safety regulations.

In a catering role, it's crucial to approach difficult clients with empathy and professionalism. Begin by actively listening to their concerns, ensuring they feel heard. Offer potential solutions or alternatives, and follow up to ensure their satisfaction. It's important to display your commitment to exceptional service to build trust.

Your answer should reflect specific experiences where you have planned and executed high-end catering events. Discuss the types of events you managed, what services were provided, and how you ensured guest satisfaction. Highlight your attention to detail and ability to create memorable dining experiences.

Discuss your leadership style and the importance of fostering a positive team environment. Mention techniques such as regular team meetings, recognition for achievements, and professional development opportunities. It’s all about building rapport and encouraging a team spirit that strives for excellence in service.

Explain how you utilize time management and organizational skills to prioritize tasks. Using checklists, delegating responsibilities, and effective communication with your team can help ensure each event runs smoothly even when managing multiple at once. Share an example of how you've successfully handled such a scenario.

Discuss your experience with HAACP compliance and the steps you take to mitigate any food safety risks. Mention staff training on food handling, regular inspections, and proactive planning to prevent issues. Showing your commitment to safety will resonate with employers in this field.

Provide a detailed account of a catering event you managed, focusing on your role in the planning, execution, and post-event evaluation. Highlight your problem-solving skills and how you ensured a memorable and successful experience for all attendees.

Discuss the importance of communication and understanding client needs. Explain how you maintain open lines of communication, schedule regular check-ins, and seek feedback to build strong relationships. Emphasize the role of trust and reliability in fostering long-term partnerships.

When creating a catering menu, consider the event type, guest preferences, dietary restrictions, and seasonal ingredients. Mention how you collaborate with clients to understand their vision and how you address their budgetary constraints while creating an appealing menu that impresses guests.

Explain your approach to change management and adaptability in high-pressure situations. Highlight your ability to remain calm, communicate effectively with your team, and implement contingency plans. Providing a specific example can illustrate your capability to handle unexpected challenges.

Discuss how teamwork is essential for seamless catering operations. Explain how you promote collaboration, encourage sharing of ideas, and ensure every team member understands their role. Effective teamwork leads to a more cohesive and efficient catering service, ultimately enhancing client satisfaction.