Environmental Services / Custodial Manager 1 - job 3 of 4

As an Environmental Services / Custodial Manager 1 at Sodexo, you will be responsible for ensuring that the University of Texas Medical Branch maintains a clean and safe environment for patients, visitors, and staff. This includes driving client and patient satisfaction scores, leading teams to execute departmental projects, managing the Unit Operating System, and promoting compliance and safety. You'll also work closely with various departments to uphold the best cleanliness standards while fostering a diverse workforce.

To qualify for the Environmental Services / Custodial Manager 1 position at Sodexo, candidates should possess a high school diploma or GED, along with experience in leading and managing a team. An understanding of customer service within healthcare or hospitality settings is crucial, as is project management experience. Strong leadership skills and the ability to work independently are essential, along with proficiency in using computers and technology.

At Sodexo, valuable career development opportunities are built into the Environmental Services / Custodial Manager 1 role. The company emphasizes ongoing training to enhance managerial and operational skills. Additionally, there’s potential for internal promotions and access to tuition reimbursement programs, which support employees in furthering their education and professional growth in the healthcare and facilities management sectors.

The work schedule for the Environmental Services / Custodial Manager 1 at Sodexo involves a second shift from Tuesday to Saturday, specifically from 2:30 PM to 12:00 AM. This schedule is ideal for individuals looking to balance personal commitments while taking on a rewarding leadership role that has a positive impact on the health care environment.

Sodexo provides a comprehensive benefits package for the Environmental Services / Custodial Manager 1 position, which may include medical, dental, and vision care plans, wellness programs, and a robust 401(k) plan with matching contributions. Employees also benefit from paid time off, company holidays, and access to career growth opportunities, making it an ideal workplace for those looking to enhance both their professional and personal lives.

Success as an Environmental Services / Custodial Manager 1 at Sodexo hinges on strong leadership qualities such as the ability to motivate and develop team members, effective communication skills, and a commitment to safety and compliance. A proactive mindset and adaptability are crucial, allowing you to handle challenges and drive continuous improvements in service delivery.

Sodexo is committed to creating a diverse and inclusive work environment for all employees, including those in the Environmental Services / Custodial Manager 1 role. The company invests in initiatives that foster respect and equality, ensuring that every employee's voice is valued. This commitment enhances team dynamics and ultimately leads to a better service experience for clients and patients.

Technology plays a significant role in the day-to-day tasks of an Environmental Services / Custodial Manager 1 at Sodexo. Proficiency with computers and other technological tools is essential for efficient project management, communication, and data analysis. Utilizing advanced cleaning technologies also helps in maintaining high standards in patient care environments.

A standout candidate for the Environmental Services / Custodial Manager 1 position at Sodexo demonstrates exceptional leadership abilities, a strong background in customer service, and a proactive approach to team management. Additional qualities such as a compliance-driven mindset, effective project management skills, and adaptability can further enhance a candidate's profile, making them well-suited for the demands of this vital role.

Customer satisfaction is paramount in the role of Environmental Services / Custodial Manager 1 at Sodexo. This position is pivotal in driving client and patient satisfaction scores through the maintenance of cleanliness and safety in the healthcare environment. A focus on providing exceptional service not only enhances patient experiences but also reflects the values and goals of Sodexo as a leader in facilities management.

When answering this question, focus on your ability to motivate and manage a diverse team. You might say that your leadership style emphasizes clear communication, empowerment of team members, and a commitment to fostering an inclusive environment where everyone feels valued.

Provide an answer that highlights your understanding of safety protocols and the importance of compliance in a healthcare setting. Discuss any specific experiences where you implemented safety measures or training programs, showcasing your proactive approach to maintaining a safe work environment.

Discuss implementing routine assessments and feedback mechanisms to gauge patient satisfaction. Mention specific initiatives you might use, such as regular team meetings to address concerns or the introduction of new cleaning technologies to ensure high standards.

Explain your approach to conflict resolution, emphasizing open communication, understanding different perspectives, and working collaboratively with team members to find a solution that benefits everyone.

Share concrete examples from your previous roles where you successfully managed projects under pressure. Highlight your time management skills and your ability to prioritize tasks to meet deadlines effectively.

Emphasize the importance of comprehensive training programs tailored to the specific cleaning protocols in the healthcare environment. Mention any mentoring processes that you would implement to ensure consistent training across the team.

Discuss your belief in the value of diversity and how it fosters an inclusive workplace. Share any previous initiatives you have led or participated in that support diverse hiring practices and team development.

Talk about your commitment to professional development by attending workshops, following industry publications, and engaging in professional networks that provide insight into best practices in environmental services.

Refer to specific technology tools and software you've used, such as cleaning management systems or reporting tools. Discuss how these technologies have helped streamline operations and improve service delivery.

Highlight your relevant experience, leadership skills, and alignment with Sodexo's values. Convey your enthusiasm for joining a team that prioritizes patient wellness and satisfaction, and discuss how your vision aligns with the company's goals.