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Operations Manager 1, Multi-Service - job 1 of 2

Role Overview

Sodexo is seeking an Operations Manager for InReach in Linthicum Heights, Maryland

 

Incentives

With InReach, you get to be a hero to clients and guests every day. We’re all about phenomenal service and technology that fosters everyone’s trust.

What You'll Do

  • Work closely with the Distribution Manager, Warehouse Manager, and Service Manager in daily operations and holding departments and staff accountable.
  • Ensure all branch departments work as one team.
  • Identify customer issues quickly, and promptly respond with appropriate communication and/or corrective action with operations and Key Account Managers. 
  • Coordinate execution of field pricing changes and other strategic projects.
  • Coordinate new account execution and assists with client management and retention.
  • Collaborate with other departments to improve all business processes, efficiencies and best practices.
  • Champion a safety-focused work environment for all operations.
  • Carrie out all leadership responsibilities in accordance with the organization's policies and applicable laws.
  • Work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word. 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • Ability to demonstrate urgency and problem-solving skills with a dedication to customer service.
  • A valid driver’s license and acceptable driving record.
  • Ability to operate manual and industrial equipment such as a pallet jacks and forklifts, when needed.
  • Ability to lift, push, and pull 50 lbs and able to perform work in outside weather conditions.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Operations Manager 1, Multi-Service, Sodexo

Sodexo is looking for an Operations Manager 1 for InReach in Linthicum Heights, Maryland, and this could be your chance to shine! Imagine being a hero to clients and guests every single day by delivering phenomenal service powered by innovative technology. In this role, you will closely cooperate with the Distribution Manager, Warehouse Manager, and Service Manager to ensure smooth daily operations and cohesive teamwork across all departments. You’ll become the go-to person for resolving customer issues promptly, taking sweeping action based on feedback, and enhancing relationships with Key Account Managers. Additionally, you’ll be pivotal in executing field pricing changes and new accounts while also collaborating with various departments to bolster business processes and efficiencies. A vital part of your responsibility will be creating a safety-oriented work environment, where everyone can thrive. With your expertise in database inventory management software and tools like Microsoft Outlook, Excel, and Word, you’ll make sure that everything runs like clockwork. And let’s not forget, the perks at Sodexo are impressive! You’ll find fair compensation, fantastic benefits like medical, dental, vision care, and a supportive environment where your growth is encouraged. If you possess problem-solving skills, love customer service, can lift up to 50 lbs, and can navigate outdoor conditions, then this Operations Manager position is perfect for you. Join us at Sodexo, where your ideas will be valued, and your workplace will reflect the diverse community we cherish!

Frequently Asked Questions (FAQs) for Operations Manager 1, Multi-Service Role at Sodexo
What are the main responsibilities of an Operations Manager 1 at Sodexo in Linthicum Heights?

As an Operations Manager 1 at Sodexo in Linthicum Heights, your main responsibilities will include overseeing daily operations in coordination with department managers, ensuring teamwork, resolving customer issues efficiently, implementing pricing changes, managing new account executions, and promoting a safety-focused work environment. You'll play a crucial role in collaborating across departments to enhance business processes.

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What qualifications are required for the Operations Manager position at Sodexo?

To qualify for the Operations Manager 1 position at Sodexo, candidates must have a Bachelor’s Degree or equivalent experience along with a minimum of three years in a management role in either facilities or food services. The ability to demonstrate urgency, problem-solving skills, and a dedication to customer service is also crucial.

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What kind of work environment does Sodexo promote for Operations Managers?

Sodexo fosters an inclusive and diverse work environment for Operations Managers. They believe in treating every employee with fairness and respect, valuing ideas and opinions, and promoting a safety-focused culture. Emphasizing growth, they provide opportunities for advancement and career growth, prioritizing employees' well-being and happiness.

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What is the compensation package like for the Operations Manager 1 role at Sodexo?

The compensation package for the Operations Manager 1 role at Sodexo is fair and equitable, determined by your experience and skills. In addition to a competitive salary, Sodexo offers an excellent benefits package that may include medical, dental, vision care, a 401(k) plan with matching contributions, paid time off, and opportunities for tuition reimbursement.

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What are the physical requirements for the Operations Manager role at Sodexo?

Physical requirements for the Operations Manager position at Sodexo include the ability to lift, push, and pull up to 50 lbs and comfort in working outdoors in various weather conditions. Additionally, candidates should possess a valid driver’s license and have an acceptable driving record.

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Common Interview Questions for Operations Manager 1, Multi-Service
Can you describe your experience with managing teams in a multi-departmental environment?

In your response, emphasize specific examples where you successfully led a team across different departments, highlighting how you ensured collaboration and accountability, as it's crucial for an Operations Manager role.

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How do you approach problem-solving when dealing with customer issues?

Detail your systematic method for identifying customer issues and resolving them quickly, focusing on effective communication and engagement with Key Account Managers at Sodexo.

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What strategies have you implemented to foster a safety-oriented work environment?

Discuss any past initiatives you’ve led or participated in that have promoted safety in your previous roles, as this is a core value at Sodexo.

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What software or tools are you proficient in that relate to operations management?

Mention specific inventory management or route scheduling software you have used, along with your proficiency in Microsoft Excel, Word, and Outlook, which are critical for the Operations Manager role.

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How do you ensure communication is effective within a team with diverse roles?

Share your techniques or experiences in keeping lines of communication open and how you’ve engaged team members in discussions that affect their respective roles.

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How do you handle conflicts between team members or departments?

Provide insight into your conflict resolution strategies, such as mediation skills or fostering open dialogue to resolve disputes amicably among team members.

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What methods do you use to track performance and efficiency in operations?

Explain the KPIs or metrics you utilize to monitor and evaluate the operational performance, showing how you adapt strategies based on those insights.

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Why do you want to work as an Operations Manager at Sodexo?

Convey your alignment with Sodexo’s values, particularly in service and community impact, and your enthusiasm for contributing to a company that prioritizes diversity and inclusivity.

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Can you give an example of a time you improved a process or efficiency?

Narrate a specific instance where your intervention led to measurable improvements in process efficiencies and how that positively impacted the business.

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How do you maintain your composure during high-pressure situations?

Share personal strategies you employ during stress-filled times, illustrating your calm demeanor and problem-solving skills that help guide your team effectively.

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We improve the Quality of Life of those we serve and our teams and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We serve with care the essential daily needs of mil...

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April 16, 2025

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